Brief Description
Shared Services in Manchester are looking for a Area Support Analyst [HR Admin & Org Change] to join the Team!
The HR Administration team currently consists of 5 experienced Shared Service administrators who process a large number of requests within agreed SLA timescales. This is an exciting opportunity to joining the team as an area support analyst, covering Occupational Health, referencing, Visas, In Cab Safety System fob and charitable giving.
About the role (External)
What could set you apart when applying?
1. Showcase a confident ability and experience with data on Excel.
2. Strong communication skills across all levels of Network Rail
3. Proactive working approach
4. Confidence - this is an opportunity to make the role you own and put your stamp on this ASA position!
5. Customer service focused.
6. Ability to adapt and manage different priorities
7. Full or Part membership of the relevant professional body
8. Occupational knowledge of subject areas
9. Educated to degree level or equivalent.
10. Experience of managing improvement projects and processing high volume activity
11. ORACLE eBusiness Suite experience
The ideal candidate will have:
12. Demonstrable experience of managing improvement projects and processing high volume activity
13. Exceptional customer focus/engagement/stakeholder management skills
14. Proven influencing, networking and stakeholder management skills at senior management level.
15. Experience managing, leading and motivating large multi-disciplined teams
16. Proven analytical skills
17. Experience of delivering continuous improvement programmes
18. Demonstrable experience in leading service, process and system improvements.
19. Experience working at a similar level within a multi-faceted organisation
20. Excellent communication skills
The role of Area Support Analyst within HR Admin & Org Change
21. You will be required to manage the teams KPIs with a heavy focus on Microsoft Excel.
22. You will be expected to act as the, .
23. .
24. you work within quickly and effectively.
25. Document processes covering multiple workstreams including, but not limited to .
26. Responsible for understanding the full shared service operation, work with other departmental analysts to knowledge share and upskill within the subject matter expert community.
27. Act as second line support for the query management team, aid the helpdesks teams in answering more complex queries and respond on behalf of your team.
28. Play your part in a peer group of Analysts within the centre, focus on driving the knowledge share to the wider shared service centre and focus on key initiatives.
29. Support an inclusive culture where individuals can be themselves and are free to challenge existing process without discouragement. Encourage a culture of operational responsibility where individuals take personal ownership for delivery.
30. Operate within the pre-agreed control framework; embed a control mind set amongst employees. Continually reviewing the framework for adherence, where gaps are identified take personal ownership to define, socialise and embed improvements. Work with all parties to reduce risk and the cost of control.
31. You will be attending various meetings and will be expected to confidently communicate effectively at all levels to manage customer expectations.
We offer excellent benefits, including:
Generous annual leave (28 days plus bank holidays), with the option to buy/sell days.
✨ Pension schemes.
Flexible/hybrid working arrangements.
75% subsidy on rail and underground season tickets.
Up to 75% off leisure travel for you and your family (subject to terms and conditions).
️ Interest-free travel loan for train and car park season tickets.
Discounts at stations with your Network Rail pass.
️ Volunteer leave to make a positive impact.
❤ Healthcare Scheme, GymPass discounts, Cycle to work plus more.
Generous maternity and adoption leave to support our employees during significant life moments.