Job summary An opportunity has arisen for an enthusiastic and innovative Receptionist/Administrator who has an interest in services for homeless people. This is a PART TIME role - 30 hours per week. The nature of this key role is often challenging and demanding, you will require skills to handle all contacts confidently with compassion, patience and professionalism. Good communication skills are essential for this role when dealing with patients, carer's, colleagues, and other professionals. You will have emotional resilience, be well organised with a flexible approach and the ability to work as part of this supportive and close-knit multidisciplinary team. Receptionist/administrative experience in a similar setting will be advantageous. Main duties of the job You will be responsible for the administration of the day-to-day operations and ongoing support of the service, utilising your excellent verbal and written communication skills. You will need good computer literacy and administrative skills. This is a patient facing role with Receptionist work. You will ensure that a professional and efficient service is provided to staff, patients and the public at all times. This role requires using a combination of communications equipment and information systems to deliver a strong and professional single point of access. About us Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team" Our values are: "Caring, safe and excellent" At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include: Excellent opportunities for career progression Access to tailored individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service (pro-rata) NHS Discount across a wide range of shops, restaurants and retailers Competitive pension scheme Lease car scheme Cycle to work scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (please note waiting lists may apply) Staff networking and support groups hosted by our Equality, Diversity & Inclusion team Date posted 31 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year Per annum, pro rata Contract Permanent Working pattern Part-time Reference number 267-CH6743919 Job locations Luther Street Medical Centre Luther Street off Cromwell Street Oxford OX1 1UL Job description Job responsibilities The practice is open between 08:00-18:30, you will work a combination of 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday. Please review the attached job description and person specification for a full overview of the the role responsibilities. Please note that this role may close earlier than the advertised closing date if sufficient applications are received and you are advised to submit your application as soon as possible. Previous applicants need not apply. Job description Job responsibilities The practice is open between 08:00-18:30, you will work a combination of 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday. Please review the attached job description and person specification for a full overview of the the role responsibilities. Please note that this role may close earlier than the advertised closing date if sufficient applications are received and you are advised to submit your application as soon as possible. Previous applicants need not apply. Person Specification Qualifications - Academic/Skills/Professional Essential Good general level of education (minimum GCSE Grade or equivalent 5-9 Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent. Knowledge & Experience Essential Proven experience of working in a receptionist and or office environment Experience of using office computer programmes including Word, Excel and Outlook Experience of working in a Team Ability to deal with the public in a polite and professional manner Experience of NHS or Public Sector work/environments Desirable Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour Knowledge of EMIS and Docman Clinical Systems Previous experience in a GP practice or healthcare setting Job Related Aptitude and Skills Essential Understanding of the need for confidentiality Customer focused approach Person Specification Qualifications - Academic/Skills/Professional Essential Good general level of education (minimum GCSE Grade or equivalent 5-9 Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent. Knowledge & Experience Essential Proven experience of working in a receptionist and or office environment Experience of using office computer programmes including Word, Excel and Outlook Experience of working in a Team Ability to deal with the public in a polite and professional manner Experience of NHS or Public Sector work/environments Desirable Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour Knowledge of EMIS and Docman Clinical Systems Previous experience in a GP practice or healthcare setting Job Related Aptitude and Skills Essential Understanding of the need for confidentiality Customer focused approach Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oxford Health NHS Trust Address Luther Street Medical Centre Luther Street off Cromwell Street Oxford OX1 1UL Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)