Project Logistics - Customer Excellence Specialist - copy | United Kingdom | req123708 We are looking for our new Project Logistics - Customer Excellence Specialist based in our Aberdeen's office YOUR ROLE The main role is to achieve the highest customer service quality and profitability goals through the management of the supporting workstreams within the team. YOUR RESPONSIBILITIES Arrange and supervise the transport of cargo Monitor the operational performance of all involved parties and report any issues that may occur Maintain a high level of professionalism at all times, Review and ensure that any KPIs agreed with the customer are met Manage GP planning and execute the business in line with rates given by ensuring profit maximization Ensure all systems are kept up to date promptly and Maintain an accurate level of data quality Pro-active engagement with other teams (hubs, chartering, engineering, BU, etc.) to ensure a smooth transition Review daily operational reports and action all required activities Safety first mindset and report all Unsafe Acts/Conditions and incidents Participate in trainings to develop yourself and your knowledge YOUR SKILLS AND EXPERIENCES You have a successful proven experience in the freight forwarding industry, ideally around road transportation You have advanced knowledge on industry specific guidelines and adherence to regulatory requirements is welcome You know how to use the Microsoft Office Suite You know how to foster a can-do spirit to build a solution-orientated team You have good communication skills to work with internal and external stakeholders You possess good planning and organization skills, you are able to multitask and a self-starter You are a problem-solver and can work under pressure GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Dijana Mihic 49 (0)304036371605 ADZN1_UKTJ