RightCare Barnsley SPA is based at Kendray Hospital and we are here to ensure that the residents of Barnsley receive the right care, in the right place at the right time.
It is a varied role receiving patient referrals from a variety of sources including GPs, hospitals and Yorkshire Ambulance Service. Administrators process the referrals to the appropriate recipient whilst liaising with clinical staff for advice and support to ensure that patients receive the right response to their care needs as quickly as possible.
This service receives over400 contacts a day, as an administrator you will be required to answer calls from families, service users and health care professionals dealing with complex, sensitive, and sometimes distressing information to ensure the best patient care and outcomes.
We operate 365 days a year, working across an 8.00am to 8.00pm working pattern. This post requires you to work flexibly on a rolling shift pattern including weekends and Bank Holidays. Each shift will be 8 hours including 30 minutes lunch. It is a 5 week rota equating to working one weekend in five.
Staff benefits include:
Weekend and Bank Holiday pay enhancement, Key duties include; receipt and distribution of patient referrals to the appropriate staff via telephone/email and electronic systems as per departmental procedures and timescales, querying where necessary and accurately transcribing medical conditions/ treatments/ prescriptive medicines and patient demographics to ensure nursing staff can treat appropriately.
We are expanding! We need enthusiastic, self-motivated, well-organised admin staff to join our dynamic team., You do not need any experience in healthcare as full comprehensive training will be provided, you do need to be dedicated to caring for all our patients.
The successful candidates will demonstrate -
Good communication and telephone skills
Ability to communicate effectively both verbally and in writing
Ability to work without direct supervision using own initiative
Ability to work effectively as a team
Excellent typing and IT skills
Ability to record and maintain accurate details
Ability to organise and prioritise workload effectively
Ability to empathise and deal tactfully with families, service users and colleagues
Sound understanding for confidentiality and its relation to health care delivery
Ability to work flexibly and be responsible to changing demands and frequent interruptions
Ability to cope under pressure
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.
Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.
We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.
Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.
Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.