Tenancy support officer

We are currently recruiting on behalf of our client for an experienced Tenancy Support Officer on a 3-month temporary contract offering a negotiable hourly rate which will be made permanent. The role is 37.5 hours per week and will be based across locations including South Wales, Gloucester, Worcester and Cheltenham.
Principal Responsibilities:
 Assist in the take-up and continuous management of tenancies and accommodation
 Facilitate external support networks
 Maintain relevant information and provide details about IHL’s accommodation schemes
 Contribute to improvements in management and support services
 Ensure that services are available according to the tenants' needs
 Assist with the allocation of housing based on needs, including conducting interviews with applicants
 Provide ongoing support through home visits and regular progress reviews
 Support tenants in understanding their obligations under the tenancy agreement
 Address any breaches in tenancy agreements, collaborating with relevant officers to find solutions
 Ensure that all necessary repairs and maintenance are carried out in a timely manner
 Support tenants in accessing relevant benefits and ensuring recovery of rent and service charges
 Conduct home visits to assess tenancy management needs
 Support tenants in understanding their rights and responsibilities
 Assist with resolving antisocial behaviour and liaise with appropriate officers
 Review and monitor tenants' progress and provide necessary support
 Ensure the safety and security of accommodation, performing health and safety inspections when needed
 Collaborate with maintenance teams to minimize void periods and improve accommodation quality
 Offer emotional and practical support, including access to healthcare, counselling, and other local services
 Ensure tenants' benefit claims are processed and assist with financial matters as required
 Participate in team meetings and contribute to the development and improvement of housing services
 Adhere to all health and safety procedures, including lone working policies
 Act as a point of contact in emergencies, ensuring problems are reported and addressed in a timely manner
 Maintain confidentiality and ensure compliance with organisational procedures
Person Specification:
 In-depth knowledge of housing issues and legislation, particularly concerning homelessness, refugees, and asylum seekers
 Experience in working with vulnerable or challenging adults in supported housing
 Familiarity with the welfare and benefits system
 Experience in report writing and working under pressure
 Ability to demonstrate a person-centred approach, particularly in working with refugees and vulnerable adults
 Strong team-working abilities and the ability to work independently
 Excellent communication and problem-solving skills
 Ability to manage multiple tasks and prioritise effectively
 Discretion and integrity in handling sensitive information
Please note this role requires a full UK Driving Licence and an Enhanced DBS