2nd Line Application Support Analyst required for my client based in Guildford for a 5-month contract starting ASAP. This is an onsite role with 1 day per week WFH after 2 months. Hours are 8-4.30 / 8.30-5pm Rate is £25/26ph INSIDE IR35 Application Support Specialist About the Role We are seeking an experienced Application Support Specialist to join our IT team. In this role, you will take ownership of application-related issues, provide exceptional support to end-users, and ensure the smooth operation of critical business applications. You will also play a key role in diagnosing and resolving technical issues, implementing new IT solutions, and supporting the IT Service Delivery Manager as needed. Key Responsibilities Application Support Take full ownership of application-related requests, ensuring timely resolution and follow-up. Diagnose and troubleshoot application issues, escalating where necessary to ensure minimal disruption. Provide high-quality support to end-users, ensuring clear and consistent communication throughout the process. Act as the final point of contact for application-related incidents, reducing the need for escalation. Technical Expertise Set up, configure, and rebuild laptops and desktops for optimal application performance. Install, configure, and maintain IT hardware and software, ensuring compatibility with business applications. Research, recommend, and implement new IT solutions and technologies to enhance application functionality. Maintain up-to-date operational documentation for all supported applications and systems. Team Collaboration Deputise for the IT Service Delivery Manager as required. Work closely with the IT team to ensure seamless application support and service delivery. Experience Required Extensive experience in application support and administration. Strong understanding of ITIL methodologies and best practices. Proven ability to diagnose and resolve complex application issues. Experience in administering a broad range of Technical/Engineering applications (highly desirable). Previous experience in a customer-facing role, with a focus on delivering exceptional service. Knowledge and Skills In-depth knowledge of common business applications. Strong troubleshooting and diagnostic skills for both hardware and software issues. Familiarity with virtualisation technologies and their benefits. Excellent problem-solving skills and the ability to work independently or as part of a team. Ability to manage multiple priorities, tickets, and projects under pressure. Proactive approach to tasks, with a high degree of flexibility for shift and out-of-hours work.