We have an opportunity available for a Registered Care Manager to join us based in Sealey. You will join us on a full time, permanent basis and in return, we are offering acompetitive salary of £32,489.28 per annum.
Servol Community Services is a progressive, registered charity providing support and accommodation for those experiencing mental health problems in the West Midlands and London. Accommodation includes residential 24 hour staffed services and semi-supported accommodation.
ORGANISATIONAL VALUES:
Everything we do links to the following core values:
Caring
Respectful
Continuously improving
Welcoming
About the role:
The Registered Care Manager is accountable for safe and effective service delivery across all units they manage. Working with the Director of Services, the Manager will be expected to take part in the development and implementation of strategic plans and objectives, building external networks and partnerships and developing best practice across the organisation.
Key responsibilities of our Registered Care Manager:
Undertake the responsibilitiesof the “Registered Manager” of the Service as required by the Health & Social Care Act 2008 and associated regulations.
Efficiently manage the day to day running of the site and the services provided.
Be responsible for maintaining quality standards in the services they manage, ensuring that all internal and external regulations are met.
To work alongside the Head of Operations to undertake compliance audits, creating action plans and monitoring implementation.
To ensure that monthly performance reports are submitted on time.
To investigate complaints and incidents in a timely fashion, following organisational policy and process. Monitoring and recording of all complaints and incidents is the responsibility of the manager.
Take responsibility for proactively managing financial reporting and monitoring/reporting void levels.
Have an oversight of service user payments and income to the unit, ensuring all paperwork is robust and completed in a timely manner.
Take the lead in ensuring all staff are compliant with data security legislation and organisational policy. The manager will be responsible for annual data security/information governance audits and take appropriate action.
Develop and maintain effective working relationships with relevant external partners to support. continuous improvement of services and to identify new business and partnership opportunities.
Investigate complaints and incidents in a timely fashion, following organisational policy and process.
Line manage the Deputy Manager and other senior staff.
Actively participate in the recruitment and selection of staff across units in their regions.
Oversee and ensure pro-active review, monitoring and evaluation of service delivery.
Take responsibility for your own continuous professional development and engage with Servol training programmes.
Keep up to date with changes in legislation and practice and codes of practice are adhered to.
What we're looking for in our Registered Care Manager:
Level 5 in Health & Social Care or similar qualification.
Qualification in line manager or demonstrable experience.
Level 3 qualification in Safeguarding Adults (or prepared to work towards this).
Extensive experience in working in supporting living and/or residential care services.
Experience of working with people with severe mental illness where the diagnosis is complex and may present behaviour that can challenge.
Managing HR related issues such as investigations/hearings and recruitment.
Operating with an external audience, engaging and influencing a variety of stakeholders.
Effective communication skills, including the ability to influence and negotiate (internally and externally).
Proficient use of a variety of IT systems including Microsoft Office, bespoke case management systems and social media platforms.
Demonstrate a working knowledge of the principles of data security and information governance in a health and social care setting.
Demonstrate a high level of working knowledge of safeguarding and relevant health & social care legislation and acts.
If you feel that you have the skills and experience required to become our Registered Care Manager please click ‘apply' today – we would love to hear from you.
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