Contents Location About the job Benefits Things you need to know Apply and further information Location Bedford, Glasgow, Horley, Newcastle-upon-Tyne, Oxford, Heathrow About the job Job summary The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports. Immigration Enforcement (IE) is responsible for enforcing the governments immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages. Are you ready to work as part of a team and make a real difference in a dynamic and testing environment? We are seeking a dedicated Detention Engagement Team (DET) Member to join our team. DET is at the heart of IE's wider operational activity to return Foreign National Offenders and those with no leave to be in the United Kingdom. You will play a crucial role in engaging with detained individuals in our secured Immigration Removal Centres (IRCs), ensuring their understanding of their cases, and facilitating effective communication between them and caseworkers. Job description These posts sit within the Detention Engagement Team (DET), which is a dynamic and responsive team working as part of Detention, Progression and Returns to ensure effective communication and engagement with residents. IRCs are secure buildings that hold detained residents prior to their removal from the United Kingdom or for nationality and identification purposes. Please note the locations are as follows: Gatwick locations are Tinsley House and Brook House, Heathrow locations are Colnbrook and Harmondsworth, Newcastle location is Derwentside, Glasgow (Strathaven) location is Dungavel, Bedford location is Yarlwoods, and Oxford location is Campsfield. The role our Detention Engagement Officers perform is multifaceted, and the environment can be extremely challenging, particularly as the removal centres are locked down. It is a physically demanding role as you will spend much of your day on the go. You can expect to join a team where together we make a real difference. Our work is fast paced and varied, so it is important that you are resilient and able to deal with emotionally heightened situations with care and compassion. Much of the work you will do will be people facing, which at times can be challenging, however you will always have your team to lean on for support. The part you play will be fundamental in how we ensure the safety of the UK. You will be accountable for a variety of tasks to ensure effective communication and engagement with residents. Alongside this, there will also be opportunities for professional development and training. As a member of the DET you will be expected to demonstrate professional behaviours and personal integrity, as well as an unbiased and methodical approach to information gathering. Key Responsibilities You will also be accountable for a variety of tasks to ensure effective communication and engagement with residents, as below: Conducting face-to-face engagements, including inductions and assessments Discussing options and the consequences of non-compliance with residents Identifying and managing vulnerability indicators, ensuring that they are recorded and managed in-line with policy Engaging regularly with IRC suppliers and stakeholders Giving case updates and managing a portfolio of residents Recording interactions accurately on IT systems in a timely manner and provide feedback to caseworkers Contributing to management reports and undertaking office administration duties such as inbox management and taking phone calls Flagging issues appropriately and in a timely manner to management or other appropriate departments Working Pattern This role is suitable for part-time working hours, with a minimum requirement to work 3 full shifts (22.2 hours) per week in a full range of shifts. Please note that full shifts, of up to 12 hours, will be required even if a part time contract is sought. Training You will receive full training and support to do the job. Training takes place on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website. Meet the team If you want to learn more about these roles you can join one of our free online live events, during which you will hear from current Immigration Enforcement staff about what the job is like, what opportunities and career prospects you will have and why the job matters. We will also talk about the recruitment and security vetting processes, and youll have the opportunity to ask questions from our friendly and experienced team members. Register by clicking on the date and time you want to attend. Theres no requirement to attend in order to apply. 18th February 2025 at 18:00 IE Detention Engagement Officer roles https://www.eventbrite.co.uk/e/detention-engagement-teams-applying-for-this-role-introductory-session-tickets-1233056809109?affoddtdtcreator 25th February 2025 at 12:15 IE Detention Engagement Officer roles https://www.eventbrite.co.uk/e/detention-engagement-teams-applying-for-this-role-introductory-session-tickets-1233044171309?affoddtdtcreator Person specification Essential Criteria Solid verbal and written communication skills Leadership potential and the ability to manage testing situations Flexibility, adaptability, and problem-solving skills Proficiency in Microsoft Word, Outlook, and Excel Desirable Criteria Knowledge of Immigration Detention Benefits In addition to your salary, a career with the Home Office offers a range of benefits, including: A Civil Service pension with an employer contribution of 28.97%. In-year reward scheme for one-off or sustained exceptional personal or team achievements. 25 days annual leave on appointment, rising with service to 30 days. Eight days of public holidays, plus one additional privilege day. These roles currently attract Annualised Hours Allowance (AHA) of up to 21.57% of salary d epending on location, which equates up to an additional £6,616 per annum based on salary minimum. Further information can be found on our website. See more of our benefits on our careers website. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised. As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information. After submission of this first stage, you will be invited to complete the following Civil Service Management Judgement test. 1. Online Test by 03 March 2025 If you successfully pass the Civil Service Management Judgement test, you will be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test or full application before the deadline, your application will be withdrawn. Guidance for the Civil Service test will be available when you are invited to take the test. The online test is accessed via the Civil Service Jobs website. You cannot complete the test on a mobile phone or tablet. Following successful completion of your test, you will then be asked to complete the full application form. 2. Application by 03 March 2025 As part of the application process, you will be asked to complete: Personal Statement (maximum 500 words). The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the person specification. For guidance and information on how to construct your application (Personal Statement), you are encouraged to visit Civil Service Careers website. 3. Sift week commencing 03 March 2025 The sift will be held on the Personal Statement. 4. Interview week commencing 24 March 2025 If you are successful at sift stage, you will be invited to an interview that will be: Strength based questions. The interview will be via a pre-recorded interview using Vidcruiter (virtual interview). Please note: A full explanation of how the Vidcruiter interview will take place will be provided to you. If you are invited for interview, you will be required to have access to a laptop (personal) with a working webcam and good Internet access You will be required to show and upload photo identification (e.g. current passport/driving licence) at the end of your virtual interview recording, so please have this ready) You will receive a link to complete a video interview and we will be asking you to video record your responses to pre-recorded questions. You will have 5 days to complete your interview once you receive the invite. If you fail to submit a recording your application will be withdrawn. For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers Problems during the application process If you experience problems accessing this advert, or you think youve made a mistake on an initial application, please contact hocandidates.grscabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website. Location Preferences You will only be able to select a single location preference so please ensure this is a location that you are prepared to travel to. If you are offered a role at your preferred location and you decline, your application will be withdrawn. Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours. Reserve List A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is not guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website. Reserve lists will be held for each location and profession. Candidates will be appointed in merit order by location and profession. Standards All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality. Integrity Check As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website. Further information For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting Please be aware the levels of national security clearance are changing which may impact on the level needed for this role by the time of appointment. All efforts will be made to keep candidates informed of any changes and what that will mean in terms of vetting criteria. For more information please See our vetting charter In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Infodisclosurescotland.co.uk If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity. You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers Visa sponsorship We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas. Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via hocandidates.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Home Office Resourcing Team Email : HORCCampaignTeamIEhomeoffice.gov.uk Recruitment team Email : hocandidates.grscabinetoffice.gov.uk Further information If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRScabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. Attachments candidate_information_v12_December_2024 Opens in new window (pdf, 658kB) Pre-employment Checking - Document Requirements (V15) 2025-02-06 Opens in new window (pdf, 245kB) Share this page Print Email Gmail Facebook LinkedIn