* Due to limits on sponsorship allocations, we are not currently in a position to offer sponsorship to new candidates for these roles, this remains under review *
Priory is the leading independent provider of mental healthcare and adult social care in the UK.
A position has become available within the Technical Helpdesk for an Analyst based in our Bristol office with a hybrid working arrangement. Possible occasional travel and overnight stays.
Job Overview
Your role would entail working as part of the Technical Helpdesk supporting our infrastructure.
Reporting to the Helpdesk Team leader you will provide effective and efficient support to the business on a wide range of technical issues.
The role is fast-paced, involving a high level of multi-tasking. You will be working as part of a team as well as dealing with stakeholders at all levels of the organisation.
Duties include but are not limited to:
* Capable of working independently with a track record of following best practice.
* Experience of working in a technical support environment.
* Answering, recording, and responding to incoming calls and emails within a technical support environment.
* Analysing and resolving incidents from all areas of the business within agreed service levels.
What we would like from the role holder:
* Ability to work on multiple work streams simultaneously (Essential).
* Analytical and problem-solving abilities, including troubleshooting issues with PC hardware and peripherals. Requires knowledge of installing, configuring, and supporting Microsoft Operating systems, Microsoft Office applications, administration of Active Directory, Network troubleshooting (TCP/IP, DHCP, and DNS), Backup/Restore knowledge, and use of Remote Access tools. (Essential)
* Written and verbal communication skills (Essential).
* Ability to prioritise and manage their own workload effectively (Essential).
What we would like to give you:
* 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
* Annual leave entitlement increase based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service.
* Length of service recognition awards.
* Employee Assistance Programme.
* Competitive Pension Scheme.
* Initial Disclosure Check Cost covered, if applicable to role.
* ‘My Possible Self’ App and health-related benefits.
* Online discounts and cashback rewards.
* Technology scheme (qualifying period).
* Cycle to work scheme (qualifying period).
* ‘Cash for Colleagues’ – Employee referral scheme.
* Career Pathways Programme – for development and further qualifications.
Please take the time to familiarise yourself with the full job description attached prior to making an application.
We reserve the right to close the vacancy ahead of the closing date, without notice.
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