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Export Customer Service Coordinator, Redditch
Location: Redditch, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
5d2d7e22de2e
Job Views:
4
Posted:
30.03.2025
Expiry Date:
14.05.2025
Job Description:
Export Customer Service Coordinator
Location: Redditch, Worcestershire
Working Hours: Monday to Friday - 37.5 hours per week - hybrid (4 days in the office & 1 day from home)
Type: Permanent
Our prestigious global manufacturing client based in Redditch, Worcestershire, is looking to recruit a permanent Export Customer Service Coordinator.
Responsibilities:
1. Order Processing - Processing high volumes of orders accurately with appropriate charges.
2. Manage a complex despatch schedule across 3 despatch points.
3. Communication to key stakeholders across 3 sites, managing different despatch/production and manufacturing demands.
4. Detailed review and approval of freight invoices.
5. Work with the customer to ensure orders are despatched on time and in full.
6. Manage customer expectations in a pro-active manner via telephone/email.
7. Ensure customer queries/concerns/complaints are logged in the relevant databases.
8. Raise POs on 3rd party suppliers as required, ensuring orders are processed accurately.
9. Ensure correct procedures are followed when processing transactions.
10. Maintain procedures and databases to minimise risk of error and loss of revenue.
Requirements:
1. Previous export experience essential - understanding of export shipment terms.
2. Order processing experience within a fast-paced customer service environment.
3. Experience of SAP or an equivalent ERP system.
4. Excellent attention to detail.
5. Commitment to professional and personal development and a drive to excel.
Please apply in the first instance with a copy of your CV.
About Us
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
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