We have only the best roles at Cameo Consultancy
* Reference: J6784_1736448445
* Job Type: Permanent
* Location: Warrington, Cheshire
* Industry: Admin and Secretarial
We're recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well-respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you'll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You'll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller:
* Acting as a brand custodian, representing the company with passion and pride
* Handling enquiries via phone and email, providing pricing, specifications, and technical details
* Converting hire enquiries into successful hires by delivering best-in-class service
* Coordinating transport needs, scheduling deliveries, collections, and demonstrations
* Working with the client to drive revenue and ensure smooth operations
* Resolving delivery issues or collections promptly, escalating when necessary
* Maintaining accurate records, raising contracts for hires and off-hires
* Taking ownership of the customer journey, ensuring high standards of service are met
Skills, experience and attributes required:
* Strong organisational and problem-solving skills with a keen eye for detail
* Excellent communication and collaboration abilities
* A proactive, passionate, and positive approach
* Customer-focused approach with a passion for building relationships
* Confidence in handling multiple tasks and working under pressure to meet deadlines
* IT literate, with the ability to quickly learn new systems
* Experience in hire, sales, or customer service is advantageous but not essential
What's in it for you?
Join a company that values its people and offers fantastic benefits, including:
* A salary of £33,000 - £36,000 with profit share and annual bonus
* 8:30 - 5pm Monday to Friday
* Site-based 5 days per week
* 26 days of holiday plus bank holidays
* Pension, life assurance, and staff discounts
If you are ready to play a key role in driving growth and delivering excellence, are proactive, customer-focused, and eager to make an impact, we'd love to hear from you.
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