Security Guard
Application Deadline: 9 March 2025
Department: Retail
Employment Type: Permanent - Full Time
Location: Birmingham (Spa Store)
Reporting To: Store Management Team
Compensation: £13.00 / hour
Description
At Lush, we pride ourselves on creating an inclusive, vibrant, and sustainable environment for our customers and team members alike. Our handmade products are fresh, ethical, and designed to bring joy to the lives of those who use them. We're seeking an enthusiastic and reliable Security Guard and Welcome Host to be the first point of contact for customers and help maintain a safe, friendly environment
Key Responsibilities
Customer and Staff Safety
* Provide a visible and professional presence on the shop floor to deter theft, anti-social behaviour, and other security risks.
* Respond promptly to any emergencies or incidents, ensuring the safety of staff and customers.
Loss Prevention
* Monitor CCTV systems, conduct routine patrols, and observe customer activity to identify and prevent theft or damage to property.
* Identify and apprehend shoplifters in a lawful and safe manner and liaise with law enforcement as required.
Incident Management
* Respond to alarms and investigate disturbances in a timely manner.
* Complete incident and occurrence reports accurately and professionally, documenting all relevant details.
Access Control
* Monitor and control access to restricted areas, ensuring unauthorised individuals do not enter staff-only zones.
* Check deliveries and contractors entering the premises as required.
Customer Service
* Confidently hosting and welcoming customers into the store.
* Elevating customer experiences through effective communication.
* Assist customers by providing directions or information as needed, ensuring a welcoming and secure environment.
* Communicate effectively with staff and management to report potential issues or risks.
Skills, Knowledge and Expertise
Knowledge, skills and experience:
* Previous experience in a security or loss prevention role is desirable but not essential.
* A valid SIA (Security Industry Authority) license is required.
* Strong observational skills and attention to detail.
* Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
* Ability to work independently and as part of a team.
* Knowledge of health and safety procedures.
* Flexible approach to working hours, including weekends and evenings.
Compliance and Health & Safety:
* Ensure compliance with company policies, procedures, and UK security regulations.
* Regularly inspect security equipment, report maintenance issues, and adhere to health and safety standards.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months’ full pay for parental leave (primary caregiver)*
* Financial childcare support on return to work*
* Flexible working
*qualifying period & hours required
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