Position Title: Customer Service Lead
Duration: Contract - 35 Weeks Rolling
Location: Whitley
Inside IR35 - Umbrella Rate
Contechs are currently recruiting on behalf of a Luxury Automotive OEM based in Whitley who are seeking a Customer Service Lead to join their team.
Position Description
* Our Client is looking for a Customer Service Lead who holds subject matter expertise in Customer Service processes, with a broader appreciation of Project management principles to join our team.
* The candidate will focus predominantly on the SAP ECC (ERP Central Component) system & RPOS (Retailers Parts Ordering System) portal, responsible for implementing and deploying the new customer services processes that will support and integrate with Client operations.
* The role focuses heavily on embedding and transitioning of the new solution to our Client and the 3PLs Business Teams.
Skills Required:
* Customer Service knowledge in Automotive Industry Supply Chain knowledge in Aftermarket Automotive Industry.
* Strong analytical skills to execute root cause analysis on complex data.
* Identify how one issue can impact another and put in place the required interventions through support, or from own knowledge base.
* Effectively present complex data & issues to a varied audience, including senior stakeholders.
* Act as a translator between IT & Business.
Experience Required:
* A strong working knowledge of a Customer Services operation and key areas within the supply chain & logistics business.
* Adaptable to a rapidly evolving and fast-paced environment whilst displaying positivity, agility, and resilience.
* Well organized and process-oriented with great attention to detail.
* Strong communication and influencing skills.
* Ability to hold self and others accountable.
* Consistently demonstrates Customer First Principles.
* Confident communicator with an outgoing nature.
* Strong working knowledge of Automotive Aftermarket Customer Service processes.
* Knowledge of the wider Client Aftermarket parts business and functions.
* Knowledge of SAP (ECC).
How to Apply
If you're interested in applying for this position, submit your application and one of our recruiters will be in touch.
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