Job Title
A challenging opportunity has arisen for a Technical Service Co-ordinator to join our team at Elite Consultancy Network in Stirling, Scotland.
About the Role
The successful candidate will be responsible for supporting the service centre office team with their technical expertise to ensure effective and efficient planning and processing of cases.
This role involves working closely with the Service Delivery Manager and deputising for them in their absence.
We are looking for an individual with extensive technical knowledge around current machine systems, preferably with experience on the tools or as a current Technical Service Co-ordinator.
Key Responsibilities
* First line of escalation for technical support issues within the Service Co-ordination team.
* Support the Service Delivery Manager with identifying training and development requirements of Engineers.
* Closure of jobs justifying costs incurred to both external and internal customers (including warranty).
* Actioning and quoting for any additional repairs highlighted from Engineer reports or machine workshop inspections.
What We Offer
An attractive package that includes a competitive salary. We are happy to discuss this further in more detail.
Based in Stirling, Scotland, this is a great opportunity to work with a global brand.