The main duties of this role are:
1. General housekeeping.
2. Liaising with Trust colleagues.
3. Exchanging information within guidelines.
4. Responding and reacting accordingly to ad hoc duties.
5. Taking operational responsibility for facilitating a quality Health Records service for the Trust.
6. Supporting the provision of Health Records for the A&E department.
7. Filing, retrieving, and maintaining Health Records and/or X-rays in accordance with local and national policies.
8. Planning, organizing, and prioritizing daily workload using organizational awareness.
9. Coordinating and responding to requests from varying sources using judgment and initiative.
10. Adhering to good housekeeping guidance while implementing solutions to improve efficiency.
11. Dealing with electronic, telephone, and written queries, prioritizing individual requests.
12. Involving repetitive physical activity involving the movement and distribution of Health Records throughout the Trust.
13. Rotating between departmental sites, transferring general skills in line with service demands.
14. Assisting colleagues to meet departmental requirements associated with Governance, Quality Standards, and other targets.
15. Actively promoting and supporting good practice within the Health Records Libraries.
16. Maintaining daily contact with varying disciplines of staff both external and internal to the Trust.
17. Using various methods of communication to facilitate service provision.
18. Processing routine and non-routine requests confidently and confidentially.
19. Reporting any process or system failures to the line manager.
20. Ensuring accurate recording of patient information and related data onto the HIS system.
21. Accurately interpreting HIS information to improve the availability of patient records.
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