Contents Location About the job Benefits Things you need to know Apply and further information Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About the job Job summary This position is based nationally Job description Grade: SEO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) Salary: National: £41,463 - £43,535. London: £47,657 - £52,040. Working pattern : Full-time, part-time, flexible working, job share. Contract Type: Permanent. Vacancy number: 91629 We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP The Role Were recruiting for a Service Improvement Analyst here at Justice Digital, to be part of our warm and collaborative End User Compute team. A Service Improvement Project Analyst will be responsible for the management and development of new projects once data collection, research and analysis are executed. Duties include active research to design new projects and to prepare and present new ideas to improve current processes which impact the business. Information collection is also a part of the job with the need to analyse statistical data, market trends and legislation relevant to projects. Strong analytical and problem-solving skills are necessary to succeed in this position while also possessing excellent research and presentation skills. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: Develop project strategy plans based on logical framework approaches. Maintain project timeframes, objectives and communications. Create and manage documentation and reports for projects. Identify the goals and requirements of each project. Verify data and information and analyze it to suit the direction of a project. Track, forecast and report on project progress including metrics and challenges. Collect the necessary information required to start projects. Maintain current knowledge on the legislation applicable to each project. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply Benefits 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms Staff have 10% time to dedicate to develop & grow Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 ( Contribution Rates ) 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings birthday. 5 additional days of leave once you have reached 5 years of service. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too Wellbeing support including access to the Calm app. Bike loans up to £2500 and secure bike parking (subject to availability and location) Season ticket loans, childcare vouchers and eye-care vouchers. 5 days volunteering paid leave. Free membership to BCS, the Chartered Institute for IT. Some offices may have a subsidised onsite Gym. Person Specification Essential Strong understanding in project management and data analysis, able to identify and challenge organisational processes and know how to guide the team through the implementation of a new process. Communicating and Influencing. You can listen to the needs of technical and business stakeholders and interpret them. You can manage stakeholder expectations, and facilitate difficult discussions within the team or with diverse senior stakeholders. Making Effective Decisions. Strong analytical and problem-solving abilities Exceptional research and reporting skills Agile practices. You have practical experience and understanding of Agile tools, techniques and principles. You can adapt and reflect, be resilient and have the ability to see outside of the process. You have practical experience of facilitating the teams planning cycle, managing complex internal and external dependencies, removing blockers that affect plans and can develop a plan for a difficult situation. Life-cycle perspective. You can ensure the team is working towards the appropriate service standards for the relevant phase. You can manage delivery products and services at different phases. Financial management. You can report on financial delivery, and can monitor cost and budget. Commercial management. You can act as the point of contact for contracted suppliers. You understand appropriate internal contacts and processes within a government department. Willingness to be assessed against the requirements for BPSS clearance. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. Person specification Please refer to attached Job Description Benefits Alongside your salary of £41,463, Ministry of Justice contributes £12,011 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Access to learning and development A working environment that supports a range of flexible working options to enhance your work life balance A working culture which encourages inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Annual Leave Public Holidays Season Ticket Advance For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page. Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ Things you need to know Selection process details Candidates must submit a CV and statement of suitability (of no more than 500 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a CV and a separate statement of suitability will not be invited to attend an interview. In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and the following Behaviours during the assessment process: Making Effective Decisions Communicating and Influencing A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made. Terms & Conditions Please review our Terms & Conditions which set out how we recruit and provide further information related to the role and salary arrangements. If you have any questions, please feel free to contact recruitmentdigital.justice.gov.uk Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : SSCL Recruitment Enquiries Team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Telephone : 0845 241 5359 Recruitment team Email : Moj-recruitment-vetting-enquiriesgov.sscl.com Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiriesgov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/ https://www.jobtrain.co.uk/justicedigital/Job/JobDetail?JobId514 Attachments Service Improvement Analyst JD Oct 24 (4) Opens in new window (docx, 12kB) Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail