Case Management
The Case Management team is central to the Agency, it is responsible for handling legal aid applications, processing case payments and dealing with correspondence and enquiries received in both Civil and Criminal Legal aid matters. Our dedicated staff ensure that 600,000 new clients access justice each year, while ensuring that legal aid lawyers are paid fairly.
We listen and engage with all staff in case management, ensuring we always value the ‘caseworker voice’ and that this is represented when delivering change. We support all staff in our work, recognising success and promoting a positive and healthy work-life balance.
We have a culture where new ideas are encouraged and appreciated.
Job Summary
Our Administration Officers (AO) are responsible for processing applications for legal aid and assessing claims for payments in accordance with regulations and guidance.
Working as part of a team, you'll manage your own time while helping to achieve operational, performance and service standards within your work area.
Following training you will be required to maintain an up to date understanding of current guidance and regulations in either Criminal Court proceedings or Civil proceedings.
The role can include the following:
• making accurate decisions on applications to determine eligibility based on the merits of the case and financial eligibility of the client
• make accurate decisions on claims for payments submitted by Solicitors and Barristers to ensure the correct spending of public funds
• dealing effectively and professionally with enquiries from customers both in writing and verbally
• regular interaction with Solicitors, legal aid clients and colleagues across the LAA and MoJ.
• achieving performance and quality targets in your work
• ensuring information and data is recorded accurately on case management systems and that case records are up to date.
Being an AO caseworker within the LAA is an interesting and varied role, where you can make a real difference.
Essential Knowledge, Experience, and skills
• Ability to work to deadlines
• Ability to make decisions using evidence/information
• Experience of working in a team
• Ability to use computers and Microsoft 365
• Effective written and verbal communication skills
Person Specification
No prior experience is required, as full training will be provided. However, we are looking for someone who:
• Works well both independently and as part of a team.
• Enjoys being part of a fast-paced and rewarding work environment.
• Brings a positive, can-do attitude and a genuine enthusiasm for learning.
Assessment approach
Application Process
To apply complete the online application statement of suitability (maximum 500 words) detailing how you meet the essential criteria for the role.
Your statement should demonstrate your ability to do all of the essential criteria listed, using examples can help strengthen your application.
Webinar - A 45-minute webinar is scheduled on 14 April 2025 starting at 10am to allow applicants to discuss the role further. If you are interested in attending, please register your interest within this link.
Interview / assessment Process
If you are successful through the application stage, you will be asked an experience question based on the essential skills and experience required of an administration officer and 3 strength-based questions.
Shortlisting is planned for week commencing 21st April 2025
Interviews are planned for week commencing 5th May 2025
If you would like more information on this opportunity, please contact – Jewitt, Lisa (LAA) Lisa.Jewitt@justice.gov.uk