Summary
Are you looking to develop in the pension industry? We may have the role for you! WMPF is one of the UK’s largest pension funds, providing local authority pension benefits for employees across the West Midlands. We are recruiting Pensions Apprentices to join our continually growing Service area.
Wage
£22,623 a year
Planned salary increase in April 2025
Training course
Pensions administrator (level 3)
Hours
Shifts to be confirmed
37 hours a week
Start date
Sunday 25 May 2025
Duration
1 year 6 months
Positions available
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
* Present a customer friendly, positive and professional image of the Fund to customer, with the aim of satisfying enquiries with a single contact
* To process and validate all amendments to a member’s record as a result of changes in employment and personal circumstances
* To deal with a range of correspondence from Scheme members
* Respond to all enquiries in a positive and professional manner and process them in accordance with the Funds procedures
Where you’ll work
i9 Wolverhampton interchange
Wolverhampton
WV1 1LD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
MBKB LTD
Your training course
Pensions administrator (level 3)
Equal to A level
Course contents
* Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
* Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
* Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
* Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
* Plan, manage and prioritise own workload effectively.
* Identify pension problems, identify the appropriate course of action and suggest or support solutions.
* Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
* Use digital systems and applications safely and securely, in accordance with data security policies.
* Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
* Maintain robust and accurate schedules, records and systems of pension administrative activities.
* Deliver expected customer service establishing customer needs, in line with the service standards and the regulatory framework.
* Deliver pensions administrative tasks that meet required the quality standards as set out by the organisation.
* Tailor the use of interpersonal skills and communication channels to meet the needs of stakeholders.
* Work in a team and collaborate to support colleagues to achieve results such as meeting or exceeding service standards and organisational goals.
* Plan, manage and prioritise own workload effectively.
* Identify pension problems, identify the appropriate course of action and suggest or support solutions.
* Use digital systems to carry out pensions administrative tasks and generate key metrics such as performance information.
* Use digital systems and applications safely and securely, in accordance with data security policies.
* Calculate member benefits accurately and apply the terms of the relevant pension scheme or plan.
* Maintain robust and accurate schedules, records and systems of pension administrative activities.
Your training plan
* Pensions Administrator Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Customer care skills
* Administrative skills
* Number skills
* Team working