Team Leader | Self-Pay | Competitive Salary | Private Healthcare | Full-Time | St Mellons, Cardiff Our brand new Patient Support Centre in St Mellons is recruiting for a Team Leader to work in their Self-Pay department. We are looking for driven, customer focused individuals to join our team on a full time and permanent basis. Previous experience is not essential, however, exceptional customer service skills are a must. The purpose of this role is to to lead the Private Patient Sales Advisors (Sales Advisors) by providing line management and self-pay pricing support, contributing to the successful delivery of the team's daily and monthly sales targets. Duties and responsibilities Lead, manage and support the sales advisors to deliver their daily and monthly targets including but not limited to New Consultations, Conversion, Estimate and fixed quotes, admission and revenue targets. Manage the team's call handling performance, providing training and development support to ensure correct systems are used and processes followed, in order to exceed the monthly KPI's. Track, evaluate and improve the sales and conversion contribution of all payors within hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement Support Sales Manager to ensure the right people are in place to deliver targets Manage all Self-Pay patient enquiries, both over the telephone and online/email, from initial enquiry through to booking. Communicate clearly and effectively with prospective patients via telephone and email, to provide information regarding pricing, procedures, consultants, availability etc. Liaise with Hospital Departments to address communication or administrative issues Report to the Sales Manager on any escalations or concerns for activity and performance. Who we're looking for Strongly target motivated Be able to work effectively while operating within a national sales framework Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting Strong communication skills, demonstrating an ability to positively lead teams across multiple locations Swiftly understand the cause of challenges and be able to deliver the solutions Balance the role demands and display excellent time management and prioritisation skills Demonstrate understanding of data and the aligned required actions Deliver required change, quickly and without disruption Take personal ownership and responsibility to deliver solutions Working Hours: Monday - Friday 8am - 19:00, Saturday 9am-13:00. 37.5 hours per week Contract Type: Permanent Benefits We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to: 35 days annual leave inclusive of bank holidays Employer and employee contributory pension with flexible retirement options 'Spire for you' reward platform - discount and cashback for over 1000 retailers Free Bupa wellness screening Private medical insurance Life assurance We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing Date: If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible. For us, it's more than just treating patients; it's about looking after people.