You will form part of an existing team, well balanced between Client Success Managers, Consultants and Shared Services such as Finance & Marketing. A natural relationship builder, your role will see you liaise with and lead, both internal and external stakeholders.
Internally, you will provide 1-2-1 management to the team, taking ownership of all helpdesk management activities from ticket allocation to triage and capability resourcing. In previous roles you will gained skills in priority and SLA management.
You will be able to evidence previous experience work in a quality assurance environment, taking accountability in areas including statement of works, MI reports and presentations.
You will form part of a data-driven team, consulting with organisations in the UK and aboard to help deliver best sustainability practice.
Acting as an interface between the team and the customer, the key objective for the Delivery Manager is to achieve high client satisfaction rates, driving client retention.
The following skills would also be highly advantageous:
Skills & Competencies:
* Technical mindset, naturally curious with the ability to troubleshoot data and systems
* Exceptional communication and interpersonal skills
* Create problem-solving and conflict resolution skills
* Knowledge of project management methodologies (Agile, Scrum, Waterfall)
Following an initial call to discuss your suitability, you can expect an informal 30 minute call for the first stage with the second stage being face to face in Bristol and including a short task.
For more information and to discuss the role further, please reach out to steve@forzaconsulting.uk