Our Client seeks an Operations and Query Resolution Specialist to join their expanding team based in Bracknell. The Operations and Query Resolution Specialist will play a dual role in managing daily operational tasks and resolving complex reconciliation queries. This position ensures the smooth execution of core business processes, including activations, terminations, and payment management, while delivering excellent customer support by addressing inquiries, refunds, and billing adjustments. The ideal candidate will bring strong organisational skills, attention to detail, and experience in resolving financial discrepancies.
Duties of the Operations and Query Resolution Specialist include:
1. Account Activations and Terminations - Process account activations and terminations efficiently and accurately.
2. Direct Debit Handling - Manage and process Direct Debit setups, amendments, and cancellations.
3. Payment Reconciliation and Cash Posting - Process and reconcile daily payments, ensuring accounts are accurate and up to date.
4. Customer Inquiries - Respond to and resolve customer queries promptly, maintaining high standards of service.
5. Refunds and Credits - Process refunds and manage both paid and unpaid credits effectively.
6. Billing Adjustments - Handle invoice adjustments ...