Customer Service Advisor Job Type: Full-time Location: Didcot / Hybrid Hours: 37.5 hours per week - 08:30-17:30 Contract: 12 month contract Reed Oxford are looking for a customer service advisor to join one of our clients who are a global leader in development and manufacture. You will be part of a friendly and supportive team, providing high-quality service to customers via phone, email and chat. You are responsible for managing customer orders, queries and updates, giving end-to-end service, recovering extra costs, and implementing improvement initiatives with other teams. Day to Day of the Role: Launch and oversee the order entry process, providing first-line support and escalating issues when necessary. Serve as the first point of contact for customers’ supply-related queries, collaborating with Sales, Technical, and Supply teams to find solutions. Monitor customer payment performance and follow up on unpaid or late payments, resolving queries as needed. Collect evidence of extra costs due to customer fault and seek endorsement for billing to support a fair freight recovery process. Support and deliver improvement initiatives as part of a cross-functional account team. Identify and implement potential process improvements. Required Skills & Qualifications: Highly organised with the ability to prioritise tasks effectively. A proactive learner with a keen interest in developing new skills. Ability to develop effective working relationships both internally and externally. Enjoys working in an inclusive, multicultural team environment. Experience with SAP, S4HANA or similar Enterprise Resource Planning software is desirable. Benefits: Free parking on-site. Subsidised lunch options with free coffee and tea available. Access to Wellbeing Support networks and events. Opportunity to gain unique customer perspectives and Order-To-Cash experience. Access to a Car share scheme. To apply for the Customer Liaison Officer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.