Want to join the named 'Best Airport In The World'? Newcastle International Airport has been the North East's largest Airport for over 80 years. Home to 16 airline partners, we connect the region's leisure and business passengers to over 80 destinations. The 11th busiest Airport in the UK, passenger numbers have grown by 102% in the last 20 years. In 2023 alone, we welcomed 4.9 million people to our Airport. The Passenger Services Team have been rated as very good within the most recent Civil Aviation Authority accessibility report. Newcastle International Airport is the primary international gateway to North East England and offers visitors and employees easy access to a region rich in historical heritage, which benefits from easy access to blue flag beaches and dramatic landscapes, combined with a breadth of contemporary culture associated with life in a vibrant modern city. About the role An exciting new opportunity has arisen for a Number of Passenger Services Duty Allocators (PDSA) to join our well-established Passenger Services Department. The successful candidate will be adept at controlling the Passenger Services Hub, the PSDA will Support the Passenger Services Duty Manager (PSDM) to plan and allocate the Passenger Services workload and be accountable for the delivery of the day-to-day Passenger Services Operation to customers, third-party airline and handling agent business partners. Please note that a full driving licence is required as there will be a requirement to drive and operate large vehicles on occasion. A full training program will be provided by our in-house Training Team over a number of weeks to the successful applicants giving them full oversight of their new role Duties are not limited to but will include; Organise and arrange PSO/PSA activities airside and landside including airside coaching, PRM services, the use of the airports baggage halls and baggage belt system by third parties (i.e. Handling Agents/UKBF). Use the available resources in accordance with the needs of the business, to meet the Passenger Services standards, and to comply with the Civil Aviation Authority (CAA) guidelines. Allocating of tasks via our Avtech PRM management system and ensuring all staff are using the system correctly Collaborate with PSDM on operational demands, staffing levels and other relevant matters To be fully proficient in the use of the PRM system and able to coordinate departmental operational work activity. To optimise the use of staff resourcing on a shift-level basis, through determining appropriate staffing levels and the cost-effective deployment of staff across the operation. To assist the PSDM to prepare necessary reports for ECAC scores, in readiness for reporting to the CAA. Who we are looking for The successful candidate should have: Great communication skills. The ability to prioritise workload. Strong customer service experience. Fantastic problem solving skills Well organised and adaptability. Proficient in the use of computers We are looking for candidates who are fully flexible with shifts, as Passenger Services offers a 24-hour, 365-days-a-year operational service to passengers who require our assistance. Why come onboard? Free on-site car parking whilst at work Generous annual leave entitlement Access to contributory pension scheme On-site occupational health support On-site physiotherapist Employee assistance support Subsidised private healthcare Employee discounts at airport Park & Fly /retail / catering outlets Company and Performance related bonus scheme Subsidised membership to our on-site gym Final call for a Passenger Services Duty Allocator This post requires access through the Critical Part at the Airport and therefore in line with Department for Transport regulations; you will be required to demonstrate during the recruitment process, that you have no relevant criminal record. Please note; we may close the advertisement early, before the closing date. Newcastle Airport Limited promotes the equality of opportunity to create a diverse and inclusive workforce. Being part of the Disability Confident Commitment means that we want to ensure all our organisational policies and processes are accessible and inclusive to everyone. This includes our recruitment strategies, and we welcome applications from all prospective candidates.