We are recruiting a Customer Service Advisor to join our client in Lincoln on a Full Time, Permanent basis.
Our client is an excellent business to work for, who are forward-thinking and leaders in their field. If you're naturally good at building excellent customer working relationships then you'll be right at home in this role.
Day-to-day, you will be:
- Handling any queries, by incoming telephone calls or emails, from customers, in-line with the company's requirements and timeframes;
- Making outbound calls where required, providing excellent customer service skills;
- Dealing with customer service 'tickets' on a project management basis and liaising with other departments until resolved;
- Using the company CRM system to ensure all communications with customers are noted;
- Providing Database Administration support where required on the database, and using a range of Microsoft Office products;
- Updating customer records within the database;
- Supporting with General Administration tasks as usual;
- And any other duties as necessary within the scope of the role and in-line with the company's requirements.
What the company is looking for:
- An ability to display empathy when handling complaints and act as an Account Manager;
- Good problem-solving skills;
- Solid Account Management skills;
- Teamwork skills;
- Ability to think on your feet and deal with deadlines/pressure;
- Microsoft Office skills;
- Versatility.
In return...