Member Relations Assistant - Epsom, Surrey (24 hours) 6 month Fixed Term Contract, Epsom, Surrey The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. Benefits of working at the Royal Automobile Club: Free meals on duty Paid birthday day off Free shuttle bus from Epsom station Perkbox discount scheme European RAC cover Interest-free season ticket loan Staff uniform Generous pension Employer-paid health cash plan 24/7 Employee Assistance Programme Staff parties Purpose of the role: Our Member Relations Assistant is the first point of contact to help resolve member accounts queries. You will be providing an exemplary service and member experience with a confident and friendly approach. The majority of queries are handled over the phone in the first instance to resolve issues professional and in a timely manner. You will be part of a team, building relationships with stakeholders internally and externally. Essential skills: Customer services experience with track record in dealing with complex queries Professional, confident and helpful communicator who is calm under pressure Excellent interpersonal skills Ability to deal confidently yet empathically with Member queries over the phone High level of attention to detail and able to work under pressure About you: Fast learner Team player Highly organised Excellent communicator both over the phone and in person Flexible and adaptable approach Working knowledge of Excel Highly numerate What to expect: All applications will be reviewed Immediate interview dates available Closing date 4 April 2025 The full job description is available upon request and ahead of an interview.