Clerical Officer Medical Records Appointments Team Various Hours
Mid Cheshire Hospitals NHS Foundation Trust
A fantastic opportunity has arisen for an Appointments Officer to come and join our lovely appointments team within Medical Records.
We have 1 full time vacancy available Monday to Friday 9am-5pm and 1 part time vacancy - Hours to be discussed at interview.
Within Medical Records, the appointments team are responsible for booking appointments, printing referrals and communicating with patients over the phone. You may also be required to work within our small call centre team receiving outbound calls from patients.
There may be a requirement to work flexibly across sites at Leighton Hospital and Infinity House.
We are looking for a dedicated individual with an attitude to learn and must be organised and work on their own initiative. The successful applicant must have a can-do attitude, an approachable manner, and excellent telephone skills. They must be a team player and have the ability to multitask in a busy environment.
If this sounds like you then please apply now, we would love to hear from you!
Main duties of the job
The successful applicant will be expected to act in a professional manner, adhering to strict information governance guidance and always ensure patient confidentiality. The department is continuously looking to improve the service offered, and all members of the team are encouraged to suggest new ideas and ways of working.
There may be times when the successful applicant may be required to work flexibly within the department dependent upon business need and patient demand. Flexibility is expected with regards to working hours to support the service.
About us
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe, and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its 'Be Safe Be EquiPPEd' campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Job responsibilities
* Appointments: responsible for booking outpatient appointments, managing waiting lists, and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk-based.
* Call Centre: a central contact centre that manages telephone queries from patients/carers and requests to rebook appointments. This role is desk-based.
Successful applicants will need to demonstrate:
* Self-motivation
* Good organisational skills
* Ability to pay attention to detail
Person Specification
Qualifications
* GCSE Maths and English (grade C or above), or equivalent qualifications. Or successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
* Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines.
* Knowledge of Trust systems: PCS, Somerset, NHS e-Referral Service, Bookwise, Envoy.
Skills
* Ability to communicate well verbally and in writing.
* Patient-centered, adaptable, willing to change and suggest ideas for improvement.
* Ability to work as part of a team and under own supervision.
* Ability to work under pressure in a methodical and logical manner.
* Ability to solve problems & make decisions under pressure.
Experience
* Customer Service training/experience.
* Proficient use of Microsoft Office.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mid Cheshire Hospitals NHS Foundation Trust
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