A business based in Lincoln is working closely with DB Charles Recruitment to hire an Operations Analyst. This role requires someone with a variety of skills across areas such as Projects, Support, Customer Services, and a strong IT/Technical mindset.
The business is currently in an excellent position with a number of high-performing teams on-site and hopes to attract a candidate excited by the prospect of working with them.
The role is a permanent hybrid position, requiring someone to be in the office in Lincoln for 2 days per week. The main challenges, focus, and day-to-day duties will include:
1. Providing exceptional customer account management and service
2. Aiding in project management and software implementation plans
3. Query and issue support and resolution
4. Data analysis and SQL-based work
5. Documentation
6. Customer interactions, timeline planning, and go-live support
7. Plus many more aspects
For this position, the client is looking for candidates with many of the following qualifications:
1. Career experience in areas such as projects, application support, IT/Tech roles, or customer account management
2. An educational background up to degree level in a technical-focused subject is ideal but not essential
3. Must be IT/Technically minded, preferably with experience in SQL or Project Planning Software
4. Experience in delivering excellent customer service via phone, email, and face-to-face
5. Prince 2 or similar project management qualifications would be beneficial
6. Fantastic people and communication skills
7. A full UK driving license or commitment to passing within 12 months
8. Able to commit to a hybrid role requiring a minimum of 2 days in the office per week
The client is ideally looking to hire at a salary level dependent on experience, between £25,000 to £27,000 per annum, with additional benefits such as private health-care insurance, a cycle-to-work scheme, and more.
The role is from Monday to Friday with working hours of 8:30 AM to 5:15 PM. The business has a long-term plan for hybrid working with a minimum of two days in the office per week and home working for the other days.
If interested, we would love for you to apply and begin speaking with us further about the role.
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