The vacancy
We are seeking a proactive and user-focused IT Engineer to join our IT Services team. This role is crucial in providing second line technical support for college systems and infrastructure, ensuring smooth and efficient IT operations across all campuses and outreach centres in North Lincolnshire and South Yorkshire.
The IT Engineer is responsible for maintaining hardware, software, IT equipment (including telephones and audio/visual), and network infrastructure throughout the college and its remote sites. This includes setting up new hardware, installing or amending software, and providing support and training to staff and students.
Essential Criteria:
1. Level 3 IT qualification.
2. GCSE Maths and English Grade 4 or equivalent.
3. Experience of working in an IT support environment.
4. Detailed knowledge of Windows operating systems and network configurations.
5. Knowledge of computer hardware and architecture.
6. Ability to offer a high level of customer service and provide easy-to-understand feedback to users.
7. Good problem-solving and diagnostic skills.
8. Good knowledge of Microsoft 365 products.
9. Ability to work within a team.
10. Ability to communicate verbally and in writing to colleagues in technical and non-technical terms.
11. Ability to work to tight deadlines.
12. Good timekeeping and flexible approach to working hours.
13. Good organisational skills with the ability to document knowledge.
14. Full UK driving licence.
Day-to-Day Responsibilities:
1. Maintain hardware, software, IT equipment, and network infrastructure throughout the college and its remote sites.
2. Set up new hardware and IT equipment and install or amend software as needed.
3. Provide support, instruction, and training for all staff and students in the use of IT equipment and software, documenting known errors and their solutions.
4. Respond to support requests from staff and learners, keeping knowledge of systems and applications software up to date.
5. Undertake appropriate administrative duties.
6. Create and maintain technical documentation for hardware, IT equipment, software installations, and knowledgebase articles for end users.
7. Maintain records in the Helpdesk system, raise new tickets when requested by a customer, and escalate as necessary.
8. Deliver to agreed service contracts and SLAs.
9. Ensure the security of IT equipment, software, and data.
10. Undertake the duties of the IT Helpdesk when instructed by a supervisor or line manager.
11. Undertake other duties in line with the grade of the post as required by the department or customer.
If you are passionate about IT and have the skills and experience required, we would love to hear from you. Apply today to join our team and make a difference in the IT operations of our institution.
To apply for this post, click 'Apply now'.
Closing date: 2nd December
As part of the recruitment process and in line with keeping children safe in education, we will conduct social media checks on shortlisted candidates. Additionally, before commencing employment, all employees undergo safer recruitment checks, including an enhanced DBS.
Applicants must be authorised to work in the UK. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
About us
At DN Colleges Group, we are working towards a common goal: to transform our communities through learning. This vision reflects our belief in our students and in our ability to transform their lives so positively. Our students are at the heart of everything we do.
Our educational hub spans Scunthorpe to Doncaster and beyond. We combine distinct, high quality teaching and learning with local, regional and global reach. We connect our students and staff with partners and employers across the east/west corridor from Sheffield City Region to the Humber and Lincolnshire, across the UK and internationally.
Our values
This vision is supported by a set of values that underpin how we operate every day across our organisation. Across every team and department, we follow core values that guide our decision making, our interactions and our approach to challenges and opportunities.
These values are a fundamental part of DN Colleges Group, as we aspire to deliver outstanding and inspirational teaching and learning for our students every day.
#J-18808-Ljbffr