Contents Location About the job Benefits Things you need to know Apply and further information Location Birmingham or Cardiff with blended working pattern About the job Job summary We are the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators. There has never been so much public attention on the water sector. This presents a massive opportunity for CCW as one of the few trusted voices in the industry. CCW is a small organisation. We want to be and we are - a powerful campaigning organisation that punches above our size. This is where our Comms team comes in by getting our voice out to the public, via the media, and speaking to powerful stakeholders in the industry and in politics. Were looking for someone who can carry out a range of everyday communications team duties. In addition to those, we particularly need someone who can deal with local and regional media, proactively and reactively; as well as communicate with and engage elected members in England and Wales. In addition, theyll lead on a major area of our campaigning work designing and delivering messages, channels and assets including e.g. generating media coverage, social media activity, podcasts, blogs, working with partners and contributing to events. Well offer you the chance to work in a dynamic organisation with a fantastic range of benefits available including Civil Service Pension, Blended Working, Flexible Working, Travel Season Ticket Loans, Free access to an Employee Assistance Programme, discounts and offers available via our STaR benefits platform and much, much more. CCW will also pay annual CIPR membership (or equivalent) for Comms team members. Further information about applying to CCW can be found on our website here Information for applicants - CCW Disability Confident Scheme: We guarantee an interview to anyone with a disability whose application meets the minimum criteria for the post. To be eligible for the guaranteed interview scheme you must have a disability or long term health condition. The disability could be physical, sensory or mental and must be expected to last for at least 12 months. You do not have to be registered as a disabled person to apply under the scheme. If you would like to apply through this scheme, please complete the Disability Confident Scheme form and return separately to ccwgreenbeanrpo.com Job description Corporate Communications CCWs communications team is responsible for the organisations corporate communications activities, including strategic communications, reputation management, proactive and reactive media, crisis communications, marketing, digital communications and political engagement. The purpose of the communications officer role is to devise and deliver impactful communications that support CCWs campaigning activity as laid out in the Forward Work Programme. Key Duties and Accountabilities Communications Provide a professional communications service to the organisation. Work collaboratively with CCW colleagues at all levels to devise and deliver targeted, impactful and measurable communications promoting national and regional initiatives and campaigns. Maximise the impact of CCWs policies and campaigns by identifying and utilising all appropriate communications channels. This includes producing creative and proactive news items, PR features, podcasts, digital and social media content. Work with third-party stakeholder organisations to exploit opportunities for joint working and collaboration. Respond appropriately to media enquiries relevant to defined business/campaign areas, providing press briefings and preparing spokespeople as required. This includes ensuring responsiveness to media enquiries outside of normal office hours. Respond quickly and innovatively to externally driven developments, ensuring CCWs messaging is amplified where opportunities arise. Help identify, build and maintain engagement and influence with political stakeholders of all parties at an appropriate level and on various channels to achieve CCWs goals as set out in the FWP. Support CCWs commitment to the Welsh language by identifying opportunities for translation. Produce documents, publications and templates that showcase CCW in a positive light. Ensure all external communications are accessible and aligned to our brand guidelines. Work collaboratively with colleagues and external partners to deliver events that are impactful, enjoyable and position CCW as an industry leader in the sharing of best practice. Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work. Support and comply with all organisational initiatives, policies and procedures on EDI. In addition to the duties described in this specification, the jobholder may be required to carry out such other duties as may reasonably be required. Management of Resources Financial Resources (budgets for which the jobholder is responsible) The post-holder will be responsible for the cost-effective delivery of communications and marketing activity, efficiently utilising the funds allocated in the communications budget. They will be expected to measure and evaluate communications activity to demonstrate maximum impact and ROI. The post-holder will also manage relationships with external suppliers and agencies, procuring, commissioning and briefing specialist support for multiple projects and monitoring ongoing campaign spend against the budget, keeping accurate records. People Management (staff for whom the jobholder is directly responsible) The post-holder will not be responsible for the direct management of staff. However, the post-holder will provide specialist leadership, support and guidance to team members and colleagues. Equipment The post-holder will be provided with a mobile phone and a laptop containing the necessary programmes. The communications team has a camera and equipment for producing podcasts. Contacts and Communication Internal The post-holder will work closely with CCW colleagues at all levels of the organisation, including some contact with the CEO and Executive team, CCW Chair and Board members. External The post-holder will have regular contact with the media and external stakeholder organisations in order to effectively communicate CCWs campaign messages and deliver impactful events. The post-holder will have regular contact with political stakeholders. The post-holder will also manage relationships with multiple types of suppliers and agencies, commissioning and procuring services while ensuring activity is delivered on-brief, on time and within budget. Person specification Essential Ability to work collaboratively with colleagues at all levels of the business · Confident in providing leadership and direction in the planning and execution of projects · Ability to negotiate with internal stakeholders to accommodate their views while upholding the integrity of the brand · Excellent copywriting, editing and proofreading skills · Experience in dealing with media print, online, broadcast · Track record of developing and executing innovative, creative and impactful communications in a range of formats, with demonstrable results · Proficient IT skills in Microsoft Office · The ability to summarise issues in a clear and concise manner · Experience in building and maintaining relationships with political stakeholders in order to achieve the goals of an organisation · Ability to focus competing views within multi-disciplinary working groups to produce clear, customer-friendly communications · Proactive and able to show initiative · Responds to problem-solving with positivity and a can-do approach · Ability to organise and prioritise own time and workload · Self-motivated · Willing to take on responsibility · Ability to work under pressure and to deadlines · Flexible working attitude and willingness to go the extra mile · Team player · Confidence to be proactive and politely robust with potentially challenging stakeholders · Exc ellent written and verbal communication skills · Excellent interpersonal skills · Good editorial skills, a good eye for design and detail · Ability to understand and convey complex information in a clear way · Willingness to travel to stakeholder meetings, which may include overnight stays/out of hours working · Willingness to act swiftly in response to emerging issues and topical debates as and when they occur Benefits Alongside your salary of £33,915, Consumer Council for Water contributes £9,825 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Annual leave entitlement starting at 25 days rising by one annually to a maximum of 30 days, plus 10.5 Bank Holidays and Privilege leave. Benefits include Civil Service Pension, Flexitime with up to an extra 24 days off per year, Generous Annual Leave provision, Flexible Working Options, Retailer and Healthcare discounts/cashback, Travel Season Ticket Loans, Bicycle Loans, Employee Assistance Programme and much more. Things you need to know Selection process details This recruitment is being managed by our recruitment partners, Greenbean. For full details of how to apply please go to https://www.greenbeanrpo.com/clients/ccw?sourcegoogle.com Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Leanne Stevenson Email : ccwgreenbeanrpo.com Telephone : 07894 611921 Recruitment team Email : ccwgreenbeanrpo.com Further information ccw.org.uk Apply at advertiser's site Share this page Print Email Gmail Facebook LinkedIn