As the Receptionist, you are the first person to greet our customers and visitors, providing a warm welcome as they enter the dealership. You will be based on reception, and will be taking inbound calls, transferring calls, speaking to customers, and supporting the dealership with any administration duties as required.
Responsibilities:
* Greet all dealership visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member.
* Take phone calls and respond to queries as appropriate, transferring to the correct individual or team.
* Provide refreshments for dealership visitors and ensure the seating and refreshment area is tidy and fully stocked.
* Deal with incoming and outgoing mail and deliveries.
* Assist with administrative tasks as required.
Qualifications:
* You will have previous customer service experience, ideally within a professional, customer-facing environment although this is not essential.
* You will be confident talking to customers in a professional manner both on the telephone and face to face, ensuring they have a great experience in our dealership.
* You will have good IT skills and be happy to support with administration duties.
* You will be a self-starter, organised and someone who takes pride in what they do.
Marshall Motor Group was established in 1909 by David Gregory Marshall, in a small lock-up garage in Brunswick Gardens, Cambridge. We are now the UK's 7th largest motor retail group (AM100 11/24). Our vision is to be the UK's premier automotive retail group as recognised by our colleagues, customers and business partners. To achieve our vision we will create a people-centric culture, as well as operate as retailers who deliver retailing excellence and are regarded as an employer of choice.
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