Join us in a leadership role as a Service Lead at Torus Group. In this position, you will be overseeing the Safer Estates Team as a whole. Your responsibilities will include guaranteeing the delivery of high-quality services in the realm of Safer Estates Management, covering areas such as Anti-Social Behaviour, Domestic Violence, and hoarding. This will involve close collaboration with other departments within the organization and establishing strong partnerships with external agencies. Responsibilities: Lead, manage, supervise, motivate and develop teams to enable provision of high-quality services. Assist the Regional Director to develop a Safer Estates Strategy. Review the Anti-Social Behaviour and Domestic Abuse Policy, Tenancy Policy and any associated policies and procedures; working with customers, the Local Authorities and other key stakeholders, to ensure they are current and compliant with relevant legislation and best practice. Support the local authorities in the delivery of their Community Safety Strategy. Ensure timely, effective case management, working closely with the Neighbourhood Teams and Legal as required. Establish, develop and maintain relationships with partners to effectively deliver the Safer Estates Strategy. Work with IT and Business Assurance to ensure that the Case Management system is effective and delivers robust performance monitoring and KPI information. Ensure the delivery of customer focused responsive services, including via on-call rota. Work with Business Assurance to ensure that customer and stakeholder feedback shapes Safer Estates service delivery and improved ways of working. Coordinate with other Managers and Teams across the business to implement Every Contact Counts across the business. Implement effective performance management systems to meet corporate and service area requirements, to achieve continuous service improvement and the development of a performance management culture. Create a team culture of performance and encouragement, including ensuring that performance is discussed in Team meetings and during staff performance reviews. Oversee any workplans and risks associated with the Safer Estates Service. Deliver projects and programmes associated with the service area. Assist with the management of budgets Ensure regular audits are completed, to ensure that processes and policies are being followed. Ensure that the Safer Estates Service complies with relevant legislation and best practice. Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and potential customers’ needs. Prepare reports and statistical data as required including those required for Board. Work with the Communications Team to manage risks, promote successful case outcomes and ensure regular communication both internally and externally To promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding Policies. Skills & Experience: Degree level education, or equivalent, or demonstrable experience Evidence of implementing strategies, policies, operational plans and managing risk Excellent IT skills Excellent knowledge of industry best practice and the ability to integrate this into policy, procedures and processes Demonstrable governance and financial compliance management experience to ensure robust and compliant operations. Excellent knowledge of housing management related IT Systems. Experience of performance management including setting, agreeing and monitoring standards. Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field. Extensive knowledge and understanding of the relevant legal frameworks. Experiencing managing change through combining excellent project management skills with an inclusive style to deliver intelligence led improvements. Ability to engage with staff, peers, board members, tenants and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect. What we offer: Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer: Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service. Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events. Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly. Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays. Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications. Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships. Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences. Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support. Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of. Interview Process: Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation. Additional Information Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed: Right to work verification Qualification certificate check 2x completed references OH Health Questionnaire – Fit For Work DBS check (if required for role) Completion of all new starter documentation including signed T&C’s Join us and thrive in a supportive environment that values your personal and professional growth. We reserve the right to close applications early if a sufficient number of applications are received. The Company We employ more than 1,500 people in a wide variety of jobs across Liverpool City Region and in the wider North West. We don’t just build homes. Our mission is to create stronger communities so people can thrive. If you‘re passionate about people and want to make a difference, there are many opportunities to join us. Torus is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The Torus “A place where everyone belongs” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with Torus’ Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in. Torus is the North West’s largest affordable housing provider and one of its biggest and fastest-growing developers and commercial contractors. We’re all about creating sustainable, stable and thriving communities – and making positive changes happen. So if you think you can make a difference and give something back to our communities, Torus is a place for you. We are over 1,500 diverse and talented people sharing the same inspiring goal: to create a better society through providing homes people love to live in and in communities they want to be part of. We are true professionals, who thrive in this fast-moving, challenging and rewarding environment because we know that the stronger our organisation is, the better we can benefit our customers and colleagues alike. Every single one of our colleagues has unique qualities that we truly value. We embrace diversity and inclusion and invest in our people. We share a culture where our people focus on solutions, work together to achieve great results and take pride in what we do for each other and for our customers and the communities we live and work in. We believe our people deserve the opportunity to explore their potential. That’s why we encourage and support everyone at Torus to be the best they can be. We are Torus. We are building the future. We Own it – Our people focus on solutions. We take individual and collective responsibility for our actions. We Care – Our people are supportive. We take pride in what we do for each other and for our customers. We Deliver – Our people are committed. We work together as one team to achieve great results. We are Torus Working at Torus Our Benefits Generous Annual Leave up to 30 days Annual Leave, Plus Bank Holidays Enhanced Maternity / Paternity & Adoption Pay Aviva Pension Life Assurance Health & Wellbeing Support Happy to Talk Flexible / Agile Working Internal Reward and Recognition Financial Wellbeing Car Lease Scheme Cycle to Work Scheme Professional Study / Development Opportunities Social Events Contact Us For any further information in relation to this vacancy or any other vacancies advertised with the Torus Group please contact us using the following email address - workingtorus.co.uk. Documents