Concierge
Rose House, Hartlepool
£11.61 per hour
30 hours per week
Sanctuary Supported Living is delighted to be recruiting for a Concierge at our Young Service, Rose House in Hartlepool.
At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care and support services to help people across England to live as independently as possible.
We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.
No matter your job – delivering support directly or working in our offices to support our frontline teams – your work makes a difference every day.
And working with us isn’t just another job. It’s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
The role of Concierge will include:
* Being a first point of call to receive and direct all customer queries
* Developing good relationships with customers, helping them develop life skills
* Handling occasional emergency/challenging situations
* Going above and beyond to ensure an excellent service is provided to our customers
* Occasionally organising and running social activities
* Some health and safety responsibilities e.g. fire safety checks
* Ensuring the security of the service is maintained
* Writing and updating customer notes
Skills and experiences:
* Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
* Previous experience working under challenging circumstances
* Good communication skills
* Ability to use IT systems confidently
Are you ready to be your best?
* Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you:
* At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
* A pension scheme with employer contributions
* A variety of online discounts and rewards from major retailers
* Health and well-being plans
* Life assurance
* Family friendly arrangements, including opportunities for flexible working
* Tax efficient savings through our Cycle to Work scheme
* A wide range of learning and development opportunities
Job Reference: 222320
Closing Date: 22 December 2024
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.