111 Health Advisor (Call Handler) - Gillingham
Band 3
Main area: 111, Health Advisor, Call Handler, NHS, Ambulance, Contact Centre, Customer Service
* Full time
* Part time
37.5 hours per week (15 - 37.5 hours per week) Job ref: 278-111HAEast-0125-NW
Site: Medway Make Ready Centre Town: Gillingham Salary: £24,071 - £25,674 pro rata per annum + Unsocial Hours Salary period: Yearly Closing: Today at 23:59
South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities. We are rated ‘Good’ for care by the Care Quality Commission.
Job overview
111 Call Handler (Health Advisor) - Gillingham
Join your local Ambulance Service! Your NHS needs YOU!
You are the first person our patients speak to when they call 111, it could be urgent and they may require an ambulance. Alternatively, they may simply need some advice and support from you.
The 111 service receives a variety of calls, meaning no two days are ever the same.
We offer excellent training and career development opportunities for ambitious employees both within the call centres and also opportunities to explore different roles within the wider Trust.
Main duties of the job
The role of a SECAmb Call Handler
When you ring 111 or 999, your call goes through to a call handler based in one of our Emergency Operation/Contact Centres. These staff are trained to use the NHS Pathways system to provide assistance in various situations, from minor illness to life-threatening situations.
This role can be demanding and challenging; applicants will need to have a range of skills to deal with often stressful situations while demonstrating compassion and empathy.
Working for our organisation
Why Work At South East Coast Ambulance Service NHS Foundation Trust?
We offer:
* Base Salary - Band 3 - £24,071 to £25,674 per annum (full time 37.5hrs per week)
* Hours available – 15, 20, 24, 30 and 37.5 hours per week
Please note that it is a requirement to work 3 out of 4 weekends, even if you are applying for a part-time position.
* Unsocial hours enhancements in accordance with NHS Terms & Conditions
* 35 days’ annual leave inclusive of Bank Holidays (pro rata)
As we are a 24/7 service, this role will involve working a varied shift pattern including earlies, lates and weekends.
Detailed job description and main responsibilities
Successful applicants will demonstrate high levels of personal commitment to facilitate the delivery of a patient-focused service. You will need to be able to work well within a team and independently, have fast/accurate typing skills and a good standard of education. Successful candidates must possess GCSE Maths and English (or equivalent qualifications) at Grade C or above (2018 Grade 4).
This role is suited to people who remain calm under pressure, are good at problem solving and have excellent interpersonal skills, with an empathetic nature.
* 9 weeks Training (7.5 hours per day unless otherwise stated)
* Is full time, even for part time applicants
* Must attend policy, with no annual leave permitted during this period
* Comprises of classroom and observing periods within the working environment
* Designed to support full transition to call handling independently
Person specification
Qualifications
* GCSE or Functional Skills in Maths, English, and ICT Skills
* NHSP Pathways trained or other medical triage system background
Experience
* Previous experience working and communicating with the public
* Working within a Team or Stakeholders across a range of settings
Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding unless proven relevant NHS or equivalent experience can be demonstrated.
Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post.
The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief.
When completing the application please use your name as it appears on your passport and ensure you include email addresses and contact numbers for your referees to avoid delays in the recruitment process.
Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.
Should you require an application form in an alternative format including large print or braille, please contact recruitment@secamb.nhs.uk stating the vacancy reference number.
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