Ongoing temporary - view to go permanent
Brook Street are delighted to be supporting a key client to recruit a Helpdesk Customer Service Assistant to join their fantastic Estates team.
You will be responsible for maintaining a customer focused and proactive Helpdesk and Reception. Duties including but not limited to:
* Deal with visitor/stakeholder enquiries, deciding what action is required and when to pass complex enquiries to others
* Accept/ give out paperwork to visitors as requested
* Ensure that all contractors are signed in/out and are appropriately inducted
* Ensure contractors are certified to undertake works.
* Ensure contractor has a site-specific Risk Assessment
* To issue keys/ swipe cards to authorised contractor
* Assist maintenance staff by developing, producing and updating all performance measures and distribute to all teams
* Obtain information from maintenance staff to provide updates to the customer and the maintenance system
* Liaise with customers and maintenance staff to arrange access for works
* Provide reports to maintenance staff on outstanding and out-of-date works
* The above duties will be carried out face to face; over email; over telephone - ability and experience in multitasking over several platforms is essential
Requirements For The Role:
* Significant experience of working in a Helpdesk function, within either a facilities management or construction environment
* Experience of working with Microsoft Office suite and maintaining, updating, and manipulating records within a variety of databases
* Demonstrable ability to communicate technical details of repair and maintenance work requests
* Excellent understanding and demonstrable evidence of good customer service and its application
* Excellent organisational and planning skills
* Customer focused with a friendly and helpful attitude
We are looking for someone who can start ASAP. If you can, and fit the above description please click apply today. You MUST hold a valid RTW document and be able to be reference checked for the last 3 years.
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