To host our Parent/Carer online community support group as part of Mast Cell Actions community support services.
What will you be doing?
Key tasks include:
1. Host support sessions with professionalism and enthusiasm.
2. Moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.
3. Manage technical aspects of virtual events, to ensure smooth execution.
4. Take the register and send post event emails using our bespoke event platform.
5. Raise safeguarding concerns using internal processes and procedures. Training will be provided.
6. Maintain confidentiality and follow charity policies and procedures.
7. Undertake relevant training.
8. Host support sessions in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.
9. Reassure and validate participants' experiences whilst encouraging story-sharing.
10. Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.
About Mast Cell Action
Causes: Health and well-being / research and care.
Minimum Requirements:
* Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.
* Must have personal experience of being a parent or carer for a child with MCAS or suspected MCAS.
* Excellent verbal communication skills, with the ability to engage with diverse audiences and adapt your hosting style to different event formats and audiences.
* Patience, empathy, and compassion. Openness to support people from all backgrounds.
* Proficiency in virtual event platforms, particularly Zoom, with the ability to troubleshoot technical issues quickly and effectively.
* Ability to work independently and collaboratively as part of a remote team, demonstrating reliability, flexibility, and professionalism at all times.
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