Job summary
An exciting opportunity has arisen at London North West University Healthcare Trust for an enthusiastic, motivated and dynamic individual to join the Oncology Nursing Team as a Cancer Clinical Support Worker.
This is a 1 year fixed term, part time post.
Hours: 15 hrs on week 1 and hrs on week 2
Serving a population of over 930,000 the Trust's cancer activity is comparable to designated cancer centres, so if you thrive on a challenge and feel you can make a real difference to the care of our cancer patients, this post maybe for you. The Oncology cancer nursing team are looking for a Band 4 cancer clinical support worker to assist them in providing high quality care to patients living with and beyond a diagnosis of cancer. The role will include a mixture of patient contact, management of databases, making appointments and managing our health and well being events. The patient contact will include answering phone enquiries, contacting patients directly, assisting with health & well being events and in filling in forms for both feedback and assessment.
Main duties of the job
The Cancer Clinical Support Worker will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout the care treatment pathway and after care support.
You will work in close unison with the Clinical Nurse Specialists (CNSs) to ensure the coordination and management of patients at all points of their treatment including stratified follow-up and will be able to signpost patients to support their self-management. You will be responsible for the management of IT systems that support the cancer pathway and be a key contact for patients.
The post holder will work independently within the remit of the role but under the guidance and supervision of the Clinical Nurse Specialists.
The successful candidate will have worked within the NHS and have excellent communication skills, experience in data collection, analysis, and office software and be able to prioritise their workload without direct supervision. Previous experience of supporting cancer patients would be advantageous.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
1. Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
2. St Mark's Hospital: an internationally renowned specialist centre for bowel disease
3. Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
4. Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job description
Job responsibilities
5. Work as a Health/Social Care Assistant to assist with the coordination and management of patients undergoing treatment at LNWHT to support patients both on and off
6. Provide information to patients related to treatment/follow-up and signpost to appropriate healthcare providers within remit of role and
7. Provide telephone advice and triage where appropriate, working within defined protocols and guidelines. Document and communicate outcomes as per service
8. Support stratified Follow- Up for Cancer patients, be responsible for the management of IT systems that support this pathway ensuring that patients are entered and the pathway monitored.
9. Triage telephone calls to the Cancer CNS telephone and liaise directly with patients, signpost and escalate to the CNS team as appropriate.
10. Provide level 1 psychological support within own knowledge boundaries following appropriate
11. Perform Holistic Needs Assessments using designated screening tools as
12. To participate in collating patient surveys and develop action plans alongside the senior CNS.
13. Support CNSs in developing and facilitating Health and Well Being programmes. This will involve contributing and delivering education to patient and carers, including information around health promotion, disease prevention and supporting self-management of their rehabilitation or long term
14. Document all interactions both verbally and written with accuracy and in line with Trust policy and
15. Demonstrate excellent communication skills both verbal and
Person Specification
Education/Qualifications
Essential
16. GCSE/'O' level English and Mathematics
17. NVQ Level 4 in Health or Social care, or equivalent experience/education
18. Evidence of further study, courses related to healthcare or cancer care
Desirable
19. Medical Terminology Course.
Knowledge & Experience
Essential
20. Relevant Health or social care experience at Band 3 or equivalent, or transferable knowledge & experience of working with the public
21. Understanding of key referral pathways to Allied Health Professionals to support plans of care
22. Experience of using a spreadsheet and devising databases
23. Experience in managing small projects
24. Previous Involvement with Data collection systems and data analysis
25. Experience of dealing with challenging situations
Desirable
26. Previous experience of supporting patient/clients
27. Previous experience in a cancer services setting or similar.
28. Clinical audit knowledge,Previous experience of participation in audit
29. Experience in service improvement
30. Hospital PAS systems
Skills,Abilities & Attributes
Essential
31. Ability to work without direct supervision, aware of boundaries and need to seek advice and refer as appropriate
32. Excellent communication and interpersonal skills
33. Ability to work flexibly, demonstrate initiative and prioritise workload
34. Excellent planning and organisation skills