Service Desk Engineer – Hemel Hempstead (Office Based) Up to £27,000 Company Benefits This is a hands-on support role within a growing managed service provider offering tailored IT and communications solutions. As a Service Desk Engineer, you’ll provide first-line technical support to a wide range of clients, resolving issues remotely across Microsoft environments. You’ll be based long-term at the company’s Hemel office. The role combines day-to-day troubleshooting with opportunities to work on project delivery alongside senior engineers. What’s on offer: You’ll join a collaborative team in a company that values practical expertise and customer focus over rigid, one-size-fits-all support. The business supports over 275 UK organisations and continues to grow through strategic acquisitions. In return, you’ll benefit from hands-on training, long-term development, and exposure to a broad range of technologies across diverse client environments. What we’re looking for: 1–2 years’ experience in a service desk or technical support role, ideally within an MSP environment. Strong troubleshooting and customer service skills Good knowledge of Microsoft 365, Windows 10, and Windows Server 2012 Experience with Active Directory/Entra, Microsoft Intune, SharePoint Online, and Teams Have an understnaidng of networking principals and troubleshooting. Ability to prioritise tasks and manage workload in a ticketed environment Excellent communication and documentation skills Logical, methodical approach with strong attention to detail If you're looking for a varied support role with long-term development in a growing, people-focused IT business, we’d love to hear from you