Reporting to the Hospitality Supervisor, the Housekeeping Supervisor is a hands-on role helping to lead the team of Housekeeping and Laundry assistants. You will need to be able to lead, train, and mentor the team whilst following the housekeeping and infection control policy and procedures within the home. You will also be responsible for ensuring working rotas are in place. You will help with auditing all housekeeping functions within the home and ensure that customer care and service are delivered in a consistent manner and that the home, its furnishings, equipment, and linen are of the highest standards and safe at all times. Previous supervisory experience is essential for this role.
Key Responsibilities:
* Lead, train, and mentor the housekeeping and laundry team.
* Ensure adherence to housekeeping and infection control policies.
* Manage working rotas and audit housekeeping functions.
* Maintain high standards of customer care and service.
* Ensure the home, furnishings, equipment, and linen are safe and of high quality.
Qualifications and Skills:
* Eye for detail.
* High cleaning standards.
* Working knowledge of Health and Safety legislation.
* Awareness of waste disposal and infection control measures.
* Ability to organise and prioritise workload and work under pressure.
* Ability to communicate and manage interpersonal relationships, including influencing skills and managing change.
* Appropriate experience and relevant qualifications.
* Experience in cleaning and housekeeping functions.
* Energetic, passionate, proactive, flexible, and adaptable.
* Awareness of COSHH and CQC regulations.
* Team player, self-starter, influencer, leader, self-motivated.
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