Here at Stonewater, we are seeking Anti-Social Behaviour (ASB) Caseworkers someone to take ownership of casework from start to finish of the process ensuring our ASB Customer Commitments are understood and delivered. This is an exciting new role within our Customer Experience (CX) directorate. The role is predominantly remote, so your location isnt the most important thing to us. However, were particularly keen to recruit to support our operational delivery in the following areas:
* Milton Keynes and Thames Valley region
* Derby/Nottingham
* Exeter/West Somerset
* Bristol/Somerset/Wiltshire
* West Midlands and Herefordshire
* Leicestershire
* Yorkshire
Youll provide customers with a customer journey that is efficient in terms of delivering resolution and next steps, showing sophisticated influencing and negotiation skills and prepare and present cases at court to an excellent standard. Youll be responsive to changing customer needs and be human by being compassionate, managing challenging conversations with customers who may be experiencing hate crime, domestic abuse, current and past trauma, complex financial issues and a range of complex experiences.
Collaboration with our partners in the Police, Local Authority, Mental Health Services; as well as our external mediation and legal services partners is essent...