Key results from the job holder To receive and accurately record onto electronic systems all related data for new and follow up attendances to Walk in Centre. Update and revise information where necessary. Liaise with personnel from appropriate external agency to obtain patient information as and when required, ensuring confidentiality is maintained at all times. Decide based on the patients presentation and information provided and using your initiative, liaise with / summon Triage Nurse where concern exists over the condition of the patient. Effectively deal with all enquiries, via telephone and face to face with regard to patients, staff, internal and external agencies, with the exception of medical advice. Responsible for scanning of patient documentation and complete full audit as appropriate. Booking of appointments as appropriate ensuring all relevant information is input onto electronic systems. All clinic outcomes and procedures are recorded in a timely manner. Forward patients documents / details to appropriate departments for follow up appointments for example, fracture clinics, ENT, ophthalmology and physiotherapy. Ensure all GP discharge letters are forwarded appropriately adhering to Caldicott Guidelines Planning and Organisational Duties To plan and organise own workload whilst assisting colleagues to meet the Departmental needs of the service. To support and evaluate changes to working practice whilst actively seeking ways to improve the service. Maintain an effective filing system within the office area. Maintain staffing levels in reception area by contacting staff to cover shifts in emergencies during out of hours Communications and Key Working Relationships Maintain daily contact with colleagues working within the team to ensure priorities are met and targets achieved Regularly update management team regarding outstanding issues, potential areas of concern and any other associated problem. Use multiple systems in order to process requests and communicate information to job related stakeholders. Use initiative when dealing with general public in order to manage people expectations and overcome barriers. Work effectively as part of the multi-disciplinary team.