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Customer Service Advisor, Merthyr Tydfil
Client: BT Group
Location: Merthyr Tydfil, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 3e54ee765b32
Job Views: 10
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Full time: Permanent
Salary: £25,087 rising to £25,684 at 9 months in role, plus uncapped commission
Hourly rate: £12.82
Are you someone who likes solving problems? Maybe you enjoy gaming or tinkering with technology? If so, you have transferable skills to succeed in a Customer Service Technical role with EE.
Join our Mobile Technical Team in Merthyr Tydfil, where you'll be talking over the phone to customers with various mobile tech-related queries. You could be helping someone with a simple device query or resolving more complex issues to keep them connected with loved ones. Every day brings something new.
No specific experience is necessary. If you're naturally helpful, calm, and good at building relationships, we can train you on the rest.
This role offers flexibility to support your personal life, including scheduling your own breaks, banking time, and occasional home working.
What’s in it for you?
* Starting salary of £25,087, rising to £25,684 at 9 months, plus incentives and bonuses.
* Online GP access via telephone or video 24/7 for you and your immediate family, fully funded by us.
* Market-leading paid carer’s leave, up to 2 weeks, to support colleagues caring for family or friends.
* Family Leave: 18 weeks full pay and 8 weeks half pay for maternity, paternity, and adoption leave, in the first year.
* Discounts on EE & BT products, including mobile and broadband, saving you hundreds of pounds annually.
* Support for career development and achieving your professional goals.
* Volunteering days to give back to your community.
* Optional Private Healthcare and Dental coverage for you and your family.
We offer a great team culture, meaningful support, and tailored training to help you build a lasting career.
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