Brief Description
Route Services is a division of Network Rail that provides the Routes with services so they can help Network Rail deliver a better railway for a better Britain. We support the Routes with a myriad of services and supplies they need to maintain and operate the railway. See the diagram for a breakdown of our services. To learn more, please click to watch our video.
This role sits within Supply Chain Operations (SCO), an area of the business which supplies and delivers the logistics, materials, components, rail and road fleet that enable the maintenance and renewal of the railway.
SCO keeps the materials, machinery and components required by its customers moving – making sure they are on-site when needed so work can go ahead as planned and on schedule. Watch our video
Working with us is
About the role (External)
This role will be working within the Production team within Route Services. Production Services are responsible for critical railway activities involving working with the Lineside Recovery Team who focus on clearing the railway to keep our infrastructure clear for our staff and passengers.
In this key role you will be processing reports, working in a small team and your excellent customer service will help you excel in the role.
Key Accountabilities:
•Support the management of supply chain contracts to achieve the most cost effective delivery of goods and services.
•Collate data on all transactions incurred in delivering contracts. Investigate and reconcile transactions and costs as part of an end to end process
•Develop effective relationships with customers and suppliers. Develop and maintain processes for effective query resolution
•Support the team as required, to deliver a comprehensive service to the business areas.
•Provide data, analysis and commentary for management reports.
•Assist in supporting the timely collection of business unit commercial information and payment of business unit creditors.
•Assist in identification and implementation of quality and efficiency improvement initiatives.
The ideal candidate will demonstrate the following criteria:
Essential
•Proven ability to work to tight deadlines and mandated processes with a high level of accuracy
•Good administration and analytical skills
•Good interpersonal and relationship building skills
•Good commercial awareness
•A customer focussed approach
Desirable
•Railway knowledge
•Awareness of supply chain processes
•Experience within a customer service role