Due to continued expansion, our engineering clients are looking for a Technical Service Administrator to join their Coventry Service Department. This is an opportunity for a driven, highly organised, detail orientated individual to make an impact in a vital team within the company. This is an exciting, varied role that is essential for ensuring the smooth operation of our service department. The ideal candidate will possess strong technical support and administrative skills, be proficient in various office software, and demonstrate excellent phone etiquette. A background in a technical role/discipline is necessary to provide the support needed for the role. In this role, you will manage incoming calls with excellent phone etiquette, handle and assess service job sheets, liaise with engineers for additional job details, and collaborate with the Service Manager and Senior Administrator to support the service department. You will also contact suppliers for part information, ensure accurate job costing, and perform data entry tasks to maintain up-to-date records. Applications from enthusiastic individuals who have strong organisation, communications and a can do attitude along with high level of Microsoft office are welcomed. A background/interest in engineering would also be beneficial. Duties Manage incoming calls and respond to inquiries with professionalism and courtesy, demonstrating excellent phone etiquette. Monitor all incoming service job sheets and assessing what is required next. Contacting engineers for further information to aid the quoting of additional work where needed following a service visit. Work with the Service Manager and Service Support Senior Administrator on all aspects of the service department Contact suppliers for part information so that jobs can be costed Perform data entry tasks accurately and efficiently, maintaining up-to-date records. Service work/breakdown analysis Requirements of this role Engineering qualification or experience would be ideal Demonstrates an excellent understanding of what is needed to provide Technical Support to customers and internal staff Proficiency in using computerised systems, Microsoft Office including Word and Excel Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent attention to detail and accuracy in all work performed. Confident decision-making ability Effective communication skills, both verbal and written. A proactive approach to problem-solving and the ability to work independently as well as part of a team. Must be able to commute to Coventry This Is a full-time, office based position offering £29,000.00-£35,000.00 per year. Benefits Initial 22 days holiday per annum increasing to 24 bank holidays Monday to Friday - Hours 8-30am to 4-30pm Monday to Thursday and to 4pm Friday Company pension Excellent opportunities for future progression. Free on-site parking Private medical insurance