Property Description
La Siesta Resort & Marina is a premier waterfront resort in the Florida Keys that offers an exciting opportunity for job applicants seeking a rewarding hospitality career. With its stunning oceanfront location, upscale accommodations, and world-class amenities, La Siesta Resort & Marina is a sought-after destination for travelers seeking a tropical paradise. As a team member, you will have the chance to work in a picturesque setting, surrounded by a dedicated and passionate team committed to delivering exceptional guest service. Join us and be a part of a dynamic and vibrant team that strives to create unforgettable experiences for our valued guests.
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
* Provide exceptional customer service, creating a positive first impression for guests
* Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
* Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
* Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
* Collaborate with other departments to ensure seamless guest experiences
* Maintain a clean and organized front desk area
* Handle cash and credit card transactions accurately
* Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Qualifications
* Previous experience in a customer service role, preferably in a hotel or hospitality environment
* Excellent communication and interpersonal skills
* Previous cash handling experience required
* Strong problem-solving abilities and the ability to remain calm under pressure
* Proficiency in computer systems and knowledge of hotel property management software
* Outstanding organizational and multitasking skills
* Availability to work flexible schedules, including evenings, weekends, and holidays
* High School diploma or equivalent
Benefits
Davidson Hospitality Group offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
* Multiple Tiers of Medical Coverage
* Dental & Vision Coverage
* 24/7 Teledoc service
* Free Maintenance Medications
* Pet Insurance
* Hotel Discounts
* Tuition Reimbursement
* Paid Time Off (vacation, sick, bereavement, and holidays)
* 401K Match
* Daily transportation from Homestead to the property
* Daily lunch
Working at Davidson is like nowhere else. It’s less of a job, more of a calling. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug-free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
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