About the Customer Service Advisor role: * Part Time hours * Monday to Friday - No weekends! * Working hours are 13.30 - 17.30 total of 20 hours per week * £11.44 per hour, rising £12.21 per hour in April 2025 * Temporary ongoing role * Based in Stratton area (on main bus route) Duties for the Customer Service Advisor role: * Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required * Liaise with other internal team members * Entering information on two different customer record systems * Dealing with transport and customer queries * Entering information into reporting spreadsheets * Build and maintain relationships with key customers * Ensure procedures are adhered to in line with company policy and best practice Experience / Skills required for the Customer Service Advisor role: 1.