IT Manager
Department: IT
Employment Type: Full Time
Location: London
Reporting To: Cybersecurity Architect / Head of UK
Description
Langham Hall is one of the fastest growing businesses in the alternatives fund administration sector. It is also one of the last remaining owner managed businesses, providing premium quality accounting, administration and investor reporting services to private equity and fund clients. Langham Hall has a dynamic management and leadership team, all of whom are involved in client work which ensures a rigorous focus on quality of client work and support for the teams. The group has a presence in the UK, Jersey, Guernsey, Luxembourg, Hong Kong, Singapore and New York and 800 staff administering more than $180bn of private equity and real estate funds. Langham Hall is also a leading provider of AIFMD services, with depositary services safekeeping more than $150bn of assets. It is licensed as a Host AIFM and Depositary in the UK and Luxembourg in respect of private equity, real estate, debt and infrastructure funds.
The Role
As IT Manager for London, reporting to the Head of UK and Global IT Cybersecurity Consultant, you will hold an FCA-certified significant management function within London IT.
Responsibilities include overseeing London-specific IT operations, managing device and network lifecycles, and coordinating employee onboarding and offboarding. The role also involves providing helpdesk support, delivering staff training, and collaborating on disaster recovery planning. Additionally, the position requires enforcing local IT policies, managing the IT budget, and maintaining relationships with external suppliers. A strong focus on team management and professional development is essential to ensure efficient IT operations.
Key Responsibilities
London IT Management:
* Oversee London IT Operations: Ensure that all IT activities within the London office run smoothly and efficiently, aligning with global standards and policies.
* Exclusion of Group-wide systems: Focus exclusively on managing London-specific IT requirements, excluding systems and infrastructure that service the broader group to ensure targeted and efficient local support.
Onboarding and Offboarding:
* Joiners Coordination: Manage the process of integrating new employees into the London network and office, ensuring they receive all necessary hardware (e.g., laptops, monitors) and profiles set up according to company policies.
* Leavers Coordination: Ensure a seamless offboarding process for departing employees, including the collection and deactivation of hardware and profiles in compliance with security policies.
IT Device and Network Management:
* Device Management: Oversee the lifecycle management of IT devices, including procurement, deployment, maintenance, and retirement of hardware such as laptops, desktops, and mobile devices.
* Network Set-Up: Ensure the internal network within the London office, including Wi-Fi, Ethernet, and VPN services, is configured and maintained to provide reliable and secure connectivity.
* Peripheral Management: Manage and maintain peripherals such as printers, video conferencing systems, and other office IT equipment.
* Asset Register: Maintain a detailed and up-to-date register of all IT assets within the London office, ensuring accurate tracking and accountability.
Staff Training and Support:
* Training Sessions: Develop and deliver training programs on various IT topics, such as cybersecurity, software usage, and best practices, to enhance user efficiency and compliance.
* Helpdesk Management: Supervise a team of up to two IT professionals responsible for managing helpdesk tickets, providing timely and effective support to resolve technical issues.
* Data Breach Investigation: Work closely with the global IT team to investigate any data breaches affecting the London IT network, ensuring swift identification, containment, and resolution of security incidents.
* Incident Response: Develop and implement local incident response plans in line with global policies to address data breaches and other security threats.
Disaster Recovery and Business Continuity:
* Disaster Recovery plan: Manage and maintain the IT Disaster Recovery Plan for the London office, ensuring alignment with the internal Business Continuity Group.
* Business Continuity Collaboration: Collaborate with the Business Continuity Group to ensure IT preparedness for potential disruptions, conducting regular tests and updates to the disaster recovery plan.
Policy and Budget Management:
* Local IT Policy: Oversee the development and implementation of local IT policies, ensuring compliance with global standards while addressing specific needs of the London office.
* Budget Management: Manage the local IT budget, including forecasting, monitoring expenditures, and ensuring cost-effective use of resources, with guidance from the global IT department.
Supplier Management:
* External IT Suppliers: Manage relationships with external IT suppliers that provide services to the London office, ensuring service levels meet organisational requirements and negotiating contracts as needed.
Team Management:
* Direct Support Supervision: Conduct weekly one-on-one meetings with direct reports to provide guidance, support, and performance feedback.
* Team Development: Foster an environment of apprenticeship and professional development within the team, encouraging continuous learning and skill enhancement.
Technical Knowledge / Skills Required
* Proven experience in managing IT departments, preferably within a corporate environment;
* Strong understanding of local IT policies and global IT standards;
* Excellent organisational and coordination skills, particularly in onboarding and offboarding processes;
* Strong understanding of and experience in Microsoft 365;
* Proficiency in managing IT devices, internal networks, and maintaining detailed asset registers;
* Ability to conduct effective staff training and improve IT user compliance;
* Experience in investigating data breaches and managing IT disaster recovery plans;
* Strong budget management and policy implementation skills;
* Ability to manage external suppliers and ensure the quality of IT services;
* Leadership skills to manage and develop a small team of IT professionals.
Preferred Attributes:
* Proactive problem-solving approach;
* Strong communication skills;
* Ability to work collaboratively with global IT teams and internal departments;
* Detail-oriented with a focus on maintaining high standards of IT operations.
Benefits
* Health Insurance (after passing your probation period);
* Discounted gym membership;
* Pension of 5% employer – 4% employee;
* Cycle to work scheme;
* Full study support from Day 1;
* Numerous wellbeing initiatives/platforms.
#J-18808-Ljbffr