Pay award pending - pro rata if applicable; 37 hours per week - hybrid working Contract Type: Fixed-term, 2-year contract. We're looking for an experienced and driven Project Manager to lead the end-to-end implementation of our innovative Customer Experience Platform. This is your opportunity to make a significant impact by driving projects that enhance our digital presence and improve customer engagement. About the Role You will be responsible for the day-to-day management of allocated projects within the Customer Experience Programme, such as the end-to-end implementation of our new Customer Experience Platform (CEP). This will involve all aspects of the project lifecycle, including planning, procurement, agile team management, implementation and testing and financial, risk, issue, resource and quality management to ensure projects deliver on their expected outcomes and benefits. You will lead cross-organisational teams to ensure that the CRM platform effectively supports business objectives and enhances customer experience. Key Responsibilities: Lead with Vision: Guide cross-organisational teams to ensure our CRM platform aligns with business objectives and elevates customer experience. Drive Success: Oversee the entire project lifecycle of a range of customer-facing technology projects, from planning and development to deployment and continuous improvement. Innovate and Improve: Use your expertise to ensure projects are scoped, planned, and managed to deliver exceptional quality, cost-efficiency, and timely results. Communicate Effectively: Keep stakeholders informed and engaged throughout the project lifecycle with clear and compelling communication plans. Deliver Excellence: Ensure projects are closed effectively and handed over seamlessly to business-as-usual operations. About You You will hold a certified accreditation in Project Management at practitioner level (e.g. PRINCE2, AgilePM, APM PPQ), together with either a relevant degree in a technology-related field and/or demonstrable equivalent IT knowledge and experience. You will need proven experience in CRM system implementation and digital transformation projects, together with strong knowledge of CRM platforms. With experience in a range of project management methodologies (e.g. Agile, Waterfall, Scrum, Kanban) you will have demonstrable skills in identifying, assessing and mitigating project risks, as well as tracking budgets, expenses and forecasting costs. You will need strong analytical skills, with experience in CRM data management and reporting and be able to drive user adoption through training, support and change management. You will also be able to demonstrate experience of Local Government Procurement. Why Work With Us? We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme. You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve. To hear why our employees think that working for us is so special, please visit our website. For further information about the role or our organisation, please don't hesitate to get in touch with the recruiting manager, or the People team as follows: Corinne Lawrie - Assistant Director, Transformation & Innovation Email: Tel: 01508 505267 People Team: Tel: 01508 533995 Closing Date: 11 th April 2025 Interview Date: w/c 21 st April 2025 How to apply If you are an external applicant, please apply via our website. For internal applicants, please apply via the internal website found through the job portal on Connect. The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received. South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.