Mozillion is one of the UK’s fastest growing mobile operators and retailers; award-winning, featured on TV and rated ‘Excellent’ for service by our customers.
If your customer service is also excellent, we want to hear from you!
Customer Service Advisor
As a Customer Service Advisor at Mozillion, you’ll be responsible for communicating directly with our mobile customers, ensuring they are 100% happy with every stage of our service and promptly resolving queries and problems as required.
You’ll be speaking to customers daily through various mediums of contact including live chat, help desk tickets, email, and telephone conversations.
You’ll be the very first point of contact if a customer requires an update on their order, needs help with their existing mobile plan or SIM, has a query about an existing purchase, warranty, or any other element of Mozillion’s services.
You’ll also be able to answer general enquiries and questions about our products and services to help prospective customers make a purchase.
Responsibilities:
* Ensure all customer enquiries are processed and resolved in a timely manner within Mozillion’s SLAs.
* Create customer confidence and happiness through professional performance and exceptional commitment to customer care.
* Convey information in a clear, accurate, and concise way over the phone, email, and live chat.
* Deliver an excellent customer experience whilst handling all customer enquiries and escalating if required to Mozillion senior management.
* Ensure all procedures, rules, and regulatory compliance standards are adhered to.
* Maintain and share a high level of product, brand, and Mozillion expertise.
* Update relevant internal systems to maintain an accurate record of actions taken and customer contact.
Qualifications:
We’re looking for an enthusiastic, self-motivated, customer-focused and detail-oriented individual, with great organisational skills and a good understanding of administrative processes and exceptional customer care.
* Prior experience within a customer service or retail role (bonus points if you have experience in mobile telecoms).
* Excellent written and verbal communications skills.
* Positive and pro-active attitude with the ability to work under pressure.
* Efficient computer skills including Microsoft Office.
* Capability to ensure all procedures, rules, and regulatory standards are achieved.
* Ability to work as part of a team, supporting colleagues and business partners.
* Comfortable multitasking and managing priorities.
* Enjoy a fast-paced working environment.
Schedule:
* This is a full-time role (37.5 hours a week, 5 days a week).
* Our opening hours are 9am - 7pm Monday-Friday, and 10am - 4pm on weekends.
* Variable shift patterns within these hours.
Location:
Office based role at Mozillion HQ, Lewes, East Sussex.
1 day or shift per week from home may be possible after a 3 month probation period.
Salary:
£23,500 per year + commission opportunities.
Benefits:
* Employee discount on mobile phones and tablets.
* Employee discount on SIM only plans.
* An extra day off on your birthday.
* Genuine career progression opportunities with a tailored development plan.
Want to work with Mozillion? Apply now!
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