Sales Administrator Location: Crewe, CW3Salary: £23K - £26K DOEJob Type: Full Time Permanent Are you a motivated, customer-focused individual with a knack for administration and sales support? We are looking for a Sales Administrator to join a UK leading manufacturing company In this role, you will be the key point of contact for customers, colleagues, and suppliers, ensuring smooth operations and exceptional service delivery. Key Responsibilities as a Sales Administrator: Customer Communication : Build and maintain strong relationships with both new and existing customers, ensuring maximum satisfaction and loyalty. Sales Order Processing: Efficiently manage the order process from receipt to completion, ensuring accuracy and timeliness. Goods Return Processing: Handle customer return requests and ensure returns are processed efficiently and professionally. Non-Technical Enquiries: Respond promptly and helpfully to customer inquiries, addressing non-technical issues and providing support as needed. System and Database Management: Regularly update company systems and databases to ensure accurate records and smooth order processing. Customer Outreach: Actively contact customers to build rapport and ensure customer satisfaction is maintained. Admin Support: Assist the department with administrative duties, including placing orders with suppliers and chasing progress to ensure timely delivery. Timely Responses: Always respond to requests in a timely and efficient manner, ensuring that customer needs are met promptly. Exceptional Service: Maintain high standards of customer service, aiming to exceed customer expectations. Continuous Improvement: Follow company procedures while identifying areas for process improvement and efficiency gains. Flexibility: Adapt to the evolving needs of the business and take on additional duties as required. Key Skills and Attributes as a Sales Administrator: Customer service skills including email/telephone Excellent attention to detail and organisational skills Ability to work under pressure and manage multiple tasks Proficient in using computer systems such as Office 365 Customer-focused with a proactive and positive attitude Team player with a flexible approach to work A keen interest in providing exceptional service and maintaining company standards Why Join Us? 30 Days Holiday Annual Bonuses A supportive and friendly team environment Opportunities for career progression and development Flexible working options available Be part of a company that values customer satisfaction and continuous improvement If you are interested in the Sales Administrator role, please contact /