* Customer Operations Manager
* 40fte supporting and planning for a field based operation
* Halifax / Hybrid
* £47,000 - £52,000
Client Details
Page Group are working in partnership with a leading national business who are looking to appoint a Customer Operations Manager to their offices based in Halifax. This customer operation / contact centre function will plan and assign work for a field operations function nationally
Description
* Leadership of a 40fte Customer Operations / Contact Centre function with 2 direct reports
* Plan and assign workload to a field operations function responsible for carrying out works for UK wide customers
* Work with key stakeholders across the business to ensure customer needs are met
* Manage multiple varying SLA's / Contract, ensuring customer needs are met
* Ensure adequate resource is available to meet customer demands, taking into account reactive and pre planned works
* Use planning software to ensure customer demands can be met in line with SLA's / Contractual agreements
* Work closely with field operations / engineer teams to ensure customer demands are met
* Look at historic data, market trends and customer behaviour to help accurately forecast workload
* Manage and assign workload to ensure all customer works are carried out
Profile
* Experience managing a Customer Operation / Contact Centre function
* Experience supporting a field services, engineering or other similar team responsible for carrying out works
* Excellent communicator
* Strong stakeholder managements experience
Job Offer
The role of Customer Operations Manager wil join a national market leading business based in Halifax.
The position is Monday to Friday, offering a salary of £47,000 to £52,000 plus excellent company benefits.
Based in Halifax, the role will be 3 days on site, 2 working from home